1. Demonstrating Innovation
Eoghan O’Brien
Community Pharmacist, Portglenone
and
Nominated Pharmacist, Antrim/Ballymena ICP

2. The Bannside Pharmacy Experience
Bannside Pharmacy part of local community since 1960
for a healthier, happier community …
Neighbourhood healthcare hub focused on local needs
“There’s a way to do it better.
Find it.”
Thomas Edison

3. Drivers for Change Improve quality of services to patients
Improve patient safety
Integrate new services
Improve dispensing process
Maximise space and efficiency
Improve access for patients
Respond to changing patient and community needs
Improve standard of premises

4. Key Considerations Which model best suits the needs of our patients?
our community?
our business?
Think
Accessibility for patients
Patient and community needs
Patient flow
Work flow
Support staff
Future direction

5. Demonstrating Innovation
Before:

6. Demonstrating Innovation
After:

7. Demonstrating Innovation

8. Demonstrating Innovation
Outcome:
Front-facing pharmacist improves patient engagement
Accessible service for all our patients e.g. loop induction system
Re-configured layout maximises space and efficiency
Two consultation areas to facilitate more services
More efficient dispensing service…. faster, easier, safer…
Improved communication systems e.g. VoIP
Better facilities for staff
Happier patients… Safer patients…. Satisfied staff….

9. “It is often the simplest of changes that can have the biggest impact”
Lessons Learned
“It is often the simplest of changes that can have the biggest impact”
“Success doesn’t come to you,
you go to it”