1. Neighbourhood Management Survey 2010/11
Glasgow Community Planning
Partnership
Neighbourhood Management Survey 2010/11
CPP summary: Langside & Linn

2. Background
local communities and service providers working together to improve and join up services
responding to local need
introduced in Glasgow in 2007
underpinned by robust evidence gathered from large residents survey
outcomes: focussing additional investment in key priorities and re-alignment of some local services

3. Methodology face to face household survey
conducted by BMG Research, managed by GHA
representative sample at a ward level by tenure, age, gender, ethnicity and economic status
6,934 interviews conducted Citywide between December 2010 and February 2011
confidence of +/-1.18% at the 95% level
increases for CPP level results – 464 interviews in local CPP area. Confidence of +/- 4.6%

4. Key Findings (1)
high satisfaction with local neighbourhood as a place to live
most feel they belong in the area
most residents feel safe in their neighbourhood, but notable differences between Langside and Linn
what would local residents change?
cleaner streets
reduce youth misbehaviour
more jobs

5. Key Findings (2)
residents are most positive about a number of amenities/facilities of Langside & Linn:
access to shops
attractive homes
least positive about:
youth provision/activities for young people
children’s play areas
most commonly reported problems:
street drinking
drunk or rowdy behaviour
disruptive children/teenagers

6. Key Findings (3)
most rate a range of public services as good including rubbish collection, local health services, and transport
more than half rate policing as good, a significant increase since 2007
but just one-in-three rate youth and leisure services as good
environmental issues of concern:
litter
dog roaming/fouling
untidy gardens and communal areas

7. Summary Changes Key Indicators 2010/11 2007
Change since 2007 (p.p)
% Satisfied with Neighbourhood
88%
91% -3
% Feeling safe in neighbourhood 75
Attractive environment - % rating as good 90 74
+16
Parks/open spaces - % rating as good 85 61
+24
Childrens play areas - % rating as good 45 38 +7
Street drinking - % reporting as a problem 23 20 +3
Vandalism/graffiti - % reporting as a problem 13 17 -4
Road safety - % reporting as a problem 16 32
-16
Street litter - % reporting as a problem 53
+30
Fly Tipping/Dumping - % reporting as a problem 22 14 +8
Rubbish collection - % reporting as good 80 91
-11
Policing - % reporting as good 58 37
+21
Youth/Leisure services - % reporting as good 33 25

8. Housing and neighbourhood

9. Satisfaction with neighbourhood as a place to live
Overall, how satisfied or dissatisfied are you with your neighbourhood as a place to live?
% satisfied:
Citywide = 87%
2007 local CPP = 91%
* denotes less than 0.5%

10. Do you believe your neighbourhood has become a better place to live, a worse place to live or has it remained the same over the last year?
% better:
Citywide = 9%
2007 local CPP = 8%

11. Reasons why the neighbourhood is better or worse (top 10 reasons)

12. What one thing, if anything, would you change about your neighbourhood that would help improve your quality of life?

13. How would you rate the quality of your neighbourhood in
terms of each of the following...% rating as good?

14. How would you rate the quality of your neighbourhood in
terms of each of the following...% rating as good?
CPP 2010
Citywide 2010
% difference
CPP 2007
Attractive homes
93%
86%
+7% -
Attractive neighbourhood
91%
83%
+8%
Attractive environment
90%
81%
+9%
74%
+16%
Quiet and peaceful environment
82%
67%
+23%
Park/open spaces
85%
+11%
61%
+24%
Children’s play areas
45%
49%
-4%
38%
Access to shops
88%
+5%
Access to banks
Access to Credit unions
41%
53%
-12%
Reputation
79%
+3%
Cleanliness / free of rubbish or litter
65%
72%
-7%
Youth provision / activities for young people
35%
48%
-13%

15. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem

16. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem
CPP 2010
Citywide 2010
% difference
CPP 2007
Problems with neighbours including noise/loud parties
10%
14%
-4%  - -
Disruptive children/teenagers
19%
22%
-3%
Drunk or rowdy behaviour 0%
Street Drinking
23%
21%
+2%
20%
+3%
Drug use or drug dealing 8%
15%
-7%
Harassment/racial harassment 3% 7%
Vandalism/graffiti
13%
-6%
17%
Vehicle break in/theft 5%
-5%
-2%
House break ins/burglary 2% 4%
Personal safety/security 9% 6%
Road safety
16%
32%
-16%
Safety of children
-8%
Safety of other vulnerable groups
Other types of crime 1%

17. Have you personally experienced any of the following problems specifically with a neighbour or any of your neighbours in the past year?

18. Reporting problems with neighbours
45% reported the problem experienced
the largest proportion reported to Strathclyde Police (85%) and Housing Associations (13%)
38% are satisfied with the way their problem was dealt with, with 52% dissatisfied (cf. Glasgow, 43%, 40%)
the most common reasons for not reporting the problem are:
it wouldn’t make any difference (45%); and
it wasn’t a serious problem to report (20%)

19. How safe would you feel walking alone in your area after dark?
% safe / unsafe:
- Citywide = 74% / 11%
local CPP = 75% / 13%

20. To what extent do you feel that you belong to this neighbourhood?
% strongly:
- Citywide = 85%

21. Cleansing and environment

22. How would you rate the quality of the following services
in and around your local area?

23. How would you rate the quality of the following services
in and around your local area? - % as good
CPP 2010
Citywide 2010
% difference
CPP 2007
Rubbish collection
80%
85%
-5%
91%
-11%
Youth and leisure services
33%
36%
-3%
25%
+8%
Policing
58%
54%
+4%
37%
+21%
Health centre/GP
89%
-4%
77%
Public Transport
87%
82%
+5%
72%
+15%

24. Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?

25. Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?
CPP 2010
Citywide 2010
% difference
CPP 2007
Abandoned/burnt out vehicles 1% 4%
-3% 2%
-1%
Litter in the streets
53%
41%
+12%
23%
+30%
Untidy gardens
28%
24%
+4%
11%
+17%
Untidy communal areas
25%
21% 8%
Dirty stairs/closes 7%
14%
-7%
+6%
Graffiti
17%
-9%
Fly tipping and dumping
22%
20%
+2%
+8%
Pets/animals roaming/dog fouling
39% 0% -
General maintenance of open spaces
19%
18%
+1%
Car parking
38%
+21%

26. Taking account of views / opportunities for involvement

27. How much account do you feel that GCC takes of residents’
views when making decisions?

28. What are your preferred methods about having your say about GCC services?

29. Thank you