1. Election IT Training
National grievances service (NGS) District level (DEO/RO/ARO) 10/09/2018

3. Complaint source National level contact centre (1800111950)
State Level contact centre (1950)
Citizen-- self register--complaint
register complaint (received offline)
[using Official logins ERO login /RO login /DEO login]

5. election time complaint timeline for resolve ---24hrs or 48hrs
if complaint taking time ---should be put in in process

6. Citizen login

12. Login –using mobile no/password created

17. Officer login