1. ServiceLink Training Video Adding Client Work Experience
This video will show you how to add work experience to the client record from the Case Details page. In general, work experience should be added as part of building a resume. See the JobLink Self-Service Training Video, Building a Resume for more information. The work experience section of the Case Details page is for adding work or volunteer experience when building a resume is not appropriate; for example, when working with youth participants who are still in secondary school or other full-time students.
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2. Locate the client on your My Cases page or by conducting a client search. Click the client’s name. On the client’s Case Details page, scroll down and click Work Experience. The work experience section of Case Details is integrated with the resume builder. This means that any work experience entered while creating a resume also displays here, and any work experience entered here, will display for selection if the client choses to build a resume. To add new work experience, click Add Work Experience.

3. Type the job title of the client’s work experience
Type the job title of the client’s work experience. A drop-down list may display as you type to help you provide a more specific job title. You may select a suggestion from the drop-down or continue typing. Provide the remaining requested information about the client’s work experience. When you are finished, click Create Work Experience.

4. Click the occupation that best matches the position the client held with this employer. If no occupations are displayed, click Go Back at the bottom of the page to enter a different job title.

5. Based on the occupation you selected, you may be asked to select talents, tools and technologies, or work activities the client performed during this work experience. Review the list of talents commonly associated with the occupation you selected for this work experience. Select all of the talents the client performed on this job. When you are finished, click Save and Continue.
From the list of talents you selected, now select the primary talents. Primary talents will display on the client’s resume if they chose to create one. Talents that you do not identify as primary will not display on the resume. However, all of the talents you selected will be added to a combined job skills list for staff. When you are finished, click Save and Continue. Repeat this process for tools and technologies and work activities.

6. The Work Experience Description page displays the items you selected to describe the client’s work experience. They are listed as they would appear on the client’s resume. Carefully review the description to ensure that it accurately reflects the client’s experience. You may add, edit, or delete text from the description. To check your spelling, click Check spelling.
If you want to go through the talents, tools and technologies, and work activities pages again, click the Review and Edit Selections button. When you are finished, click Update Work Experience.

7. The work experience you added now displays on the client’s work experience page and Case Details page. To edit the experience, click the job title. To delete the experience, click Delete. To add additional experience, click Add Work Experience. To return to client’s case details page, click the Case Details link.

8. Thank You!
Now you know how to add work experience to the client record from the Case Details page. Thank you for completing this training.