2. The need for service information
Currently most service directories are public facing
offering general information to people who may need little
or no assistance with accessing those services
what seems to be missing was key information for professional
Adur & Worthing Directory of Services was developed to offer a district
& borough wide register of local and current services for professional supporting & working with individuals
The need for service information

3. The need for service information
This application also includes an option to make a referral directly to the service while with the person
The information can be used without specialized knowledge to provide a holistic way to support people
This can access by front-line workers in a range of roles across a number of organisations, either on a computer or a mobile device
The need for service information

4. Individual's Journey

5. Access to directory information
Some services don't always want to share their staff information publicly as potentially becoming overwhelmed with the demand.
But for professionals this becomes a real barrier to access the info.
We can reassure all services that their information
will not be made public
Access to directory information

6. Professionals asked us to keep it simple!

7. Within the Directory, detailed descriptions are provided of what the service ‘offer’ is .
Allowing professionals to quickly match the ‘needs’ of the person to the service ‘offer’
The Application also includes youtube intro clips to encourage access the programmes,services where people might not have the confidence to attend and data to be kept up to date
Service Information

8. Service Information The Application has a registration process
Other offers that can also be accessed such as training for staff
And we are currently working on how we can receive confirmation from the services about how the referral has gone
Service Information

9. https://goinglocal.onmats.com/i/servicedirectory/p/45/65/130/265
Service Directory

10. Mobile /Web Form pages Service search page
The slides below are how simple the Application format and what the professional will see
This allows a search by Service Name (if known) or by category, listing all relevant matches on this page.

11. Service results page Headline information
Click ‘View’ button selects a Service Offer to display.

12. Service details page
Once the customer details are completed, the ‘Direct Referral’ or ‘Signpost’ button is clicked to send the / SMS