1. The Consumer
@JoshuaRawson-Harris/creativecommons.org

2. Learning Outcomes 2.11 Debate Consumer rights and responsibilities.
2.12 Examine how consumers are protected in Ireland by legislation, statutory and non-statutory agencies.
@RG104/creativecommons.org

3. What will I learn
What is meant by the terms consumers, goods, services, needs & wants.
Rights & Responsibilities of consumers
Sources of consumer information
Laws that protect the consumer and why the consumer needs protection
When consumer complaints are justified and when they are not.
Statutory and non-statutory consumer agencies
The procedure involved in making a complaint
@RG104/creativecommons.org

4. Key Skills
Being Literate- demonstrating the importance of effective communication by composing a letter or of complaint regarding a consumer issue
@libbery/creativecommons.org
Communicating- Discussing the impact of healthy and less healthy food choices on wellbeing.
@mazeo/creativecommons.org
Managing Myself- developing the skills needed to be a discerning consumer.
@rejon/creativecommons.org

5. Key Words
Consumer
Services
Redress
Discerning
Guarantee
Goods

6. Any person who buys or uses goods or services.
A consumer is
@JoshuaRawsonHarris/CreativeCommons.org
Any person who buys or uses goods or services.

7. Goods v.s. Services, Goods Services paid for taxation
Services for by consumers
Food
Clothes
Books
Furniture
Electrical equipment
Education
Health Services
Social Welfare
Public libraries
Roads
Beautician
Refuse Collection
Electricity & gas
Hair-dressing
Doctor & dentist.
@jean_victor_balin/creativecommons.org
@hatalar205.creativecommons.org
@j4p4n/creativecommons.org

8. Needs & Wants Needs- Things you cannot live without.
Wants- things you would like to have but can live without.
Food
Water
Shelter
Holidays
Phones
Internet
@jhnri4/creativecommons.org
@frankes/creativecommons.org

9. Culture
Job
Location
Lifestyle choice
Age
Needs depend on

10. Right to honest information Right- Something you are entitled to
Right to choice
Right to value for money
Right to safety
Right to redress
Right to honest information
Right- Something you are entitled to

11. To educate yourself on consumer law
To be well informed about goods & services
To read labels & follow manufacturers instructions
To complain when appropiate
To know your rights
Responsibilities

12. A resource is anything that can be used to help perform a task.
Ex: Time, Money, Skills & Information
@j4p4n/creativecommons.org
@gnokii/creativecommons.org
@hypocore/creativecommons.org

13. Know how to complain about faulty goods & services
Shop Wisely
Understand consumer laws
Get value for money
Make good decisions about goods & services
Informed consumers

14. Sources of Consumer Information
Advertising
Manufacturers Leaflets
Radio and TV
Internet
Salespeople
Sources of Consumer Information

15. Sale of Goods & Supply of Services Act 1980
Goods must be
Services must be
Of Merchantable Quality- good standard
Fit for purpose
As described i.e. on the label
Conform to Sample.
provided by a skilled person
Materials used must be of merchantable quality

16. Consumer Protection Act, 2007
Protects the consumer against false or misleading descriptions or claims about goods, services & their prices.

17. Protects the rights of individual consumers.
It ensures consumers have the right of redress if their rights are abused.
Prevents untrustworthy manufacturers or suppliers from taking advantage of consumers
Why the consumers need protection

18. Guidelines for making a complaint
Return to the shop ASAP with the product and receipt as soon as the fault becomes obvious
Ask to see a manager ASAP and explain the problem and the redress you want.
If the shop refuses to accept responsibility, you can contact the head office of the company.
If still unhappy, you can contact a consumer organisation or use the Small Claims Court Procedure.

19. Small Claims Court Procedure
Deals with consumer complaints quickly
Complaints are worth less than €2000
No solicitor is required so the process is inexpensive.
@lyo/creativecommons.org

20. Role Plays
@j4p4n/creativecommons.org

21. Mobile Phone 4 characters 1- Shop assistant 2- Manager 3- The consumer
4- The Narrator
You just purchased a brand new I-phone 7 worth 800 euro in BTM. When you reached Pennys, you took a selfie but managed to drop your phone, smashing the screen to pieces. Narrate the scene.
@fx10/creativecommons,org

22. Laptop 4 characters 1- Shop assistant 2- Manager 3- The consumer
4- The Narrator
@aoguerros/creativecommons.org
You bought a new Apple Mac Laptop in BTM The screen keeps freezing. You have a guarantee. However the shop claims you dropped the laptop. Argue your case.

23. Clothes 4 characters 1- Shop assistant 2- Manager 3- The consumer
4- The Narrator
You bought a dress in BTM for a disco. When you tried on the dress, the zip jammed and would not pull up. You paid 50 euro and have your receipt.
@artmaker/creativecommons.org

24. Bicycle 4 characters 1- Shop assistant 2- Manager 3- The consumer
4- The Narrator
You bought a bike in BTM. When cycling in Sligo, a wheel came loose and you fell. Narrate the scene when you returned to the shop.
@libbery/creativecommons.org

25. Statutory Organisations for Consumer Protection
Competition and Consumer Protection Commission
Office of the Ombudsman
Enforces laws to protect the consumer
Informs the public of consumer rights
Enforces product safety regulations
Runs a consumer helpline.
Investigates complaints made by the public against public bodies i.e. HSE, An post or Government departments

26. Non-Statutory Organisations for Consumer Protection
Consumer Association of Ireland
Advertising Association of Ireland
Protects the interests of the consumer.
Advises the public on consumer issues i.e. food safety or finance
Publishes Consumer Choice Magazine
Lobbies the government to improve consumer laws
Monitors advertising
It promotes honesty, truthfulness & decency in advertisements and requires that they confirm to the law.
Investigates complaints by the public about standards in advertising.

27. https://play.kahoot.it/#/k/f2ba4901-8c87-4daf-873f-be3f586283c4
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