1. Community of Practice (CoP)
Communities of practice are groups of people who share a passion for something they do and who interact regularly to learn how to do it better
Dimensions
Activities
Standard Documents
Client Focus
Internally focused
Focus on specific area
Aware of customer requirements
Client Requirements
Market Trends
Best Practices
Standard tools
Methodology
Governance structure with alignment to the respective CoE
CoP roster
Training catalogue
Brown bag sessions
30, 60 and 90 day plan
Staff development tracking
Internal Business
Create best practices
Document best practices
Establish standards, tools and methodologies
Governance
Aligned to a CoE
Refine and Improve domain expertise
Drive innovation
Execute Plan
Innovation and Learning
Connect people
Stimulate Learning
Generate new knowledge
Capture and diffuse knowledge
Measurements
Assign SM leader for CoP
Establish KPI goals for the CoP
Align CoP KPI goals with the SM PY goals
Monitor and publish KPI’s