1. Stock Balance RMA IND00SB215
Accessory Zone 1
Stock Balance RMA IND00SB215
Accessory Zone 1 Instructions
Includes ONLY accessories designated as Stock Balance RMA on the accessory scan sheet
Compare actual accessory inventory to the RMA sheet, cross out lines where inventory matches and circle lines where inventory does not match and note the variance on the sheet to be returned to Products.
Box up all accessories, before sealing the box WL Lead must take a picture of the contents of each box with the RMA # IND00SB215
On the RMA Sheet note how many total boxes there are
Seal the boxes shut
Mark the outside of the box with “RMA # “ and the box number (1 of 3, 2 of 3, etc..)
Place the boxes in a designated outgoing area
Shipping labels will be provided to the store at a later date

2. Accessory Transfer to LRL
Accessory Zone 2
Accessory Transfer to LRL
Accessory Zone 2 Instructions
Includes ONLY accessories designated as Sister Store on the accessory scan sheet
Create a transfer from IND to LRL
Scan each accessory to transfer it as it goes into the box, boxing up all accessories by like products to your best ability (Apple product with Apple product)
Once a box is FULL a transfer MUST BE COMPLETED and the POC and Store Manager MUST sign off on the transfer and PRINT a copy to be put inside the box.
EACH BOX MUST BE ITS OWN TRANSFER
Before sealing the box WL Lead must take a picture of the contents of each box with the PRINTED STORE TRANSFER.
Seal the box shut
Mark the outside of the box with the RQ Transfer number
POC and Store Manager must both sign across the sealing tape
Repeat packing and transfer steps for EACH BOX with an INDIVIDUAL TRANSFER
Mark the outside of the box with the box number (1 of 3, 2 of 3, etc..)
Place WL provided shipping label on box
Place the boxes in a designated outgoing area

3. Accessory Transfer to Products
Accessory Zone 3
Accessory Transfer to Products
Accessory Zone 3 Instructions
Includes ONLY accessories designated as Products Transfer on the accessory scan sheet
Create a transfer from IND to Products
Scan each accessory to transfer it as it goes into the box, boxing up all accessories by like products to your best ability (Apple product with Apple product)
Once a box is FULL a transfer MUST BE COMPLETED and the POC and Store Manager MUST sign off on the transfer and PRINT a copy to be put inside the box.
EACH BOX MUST BE ITS OWN TRANSFER
Before sealing the box WL Lead must take a picture of the contents of each box with the PRINTED STORE TRANSFER.
Seal the box shut
Mark the outside of the box with the RQ Transfer number
POC and Store Manager must both sign across the sealing tape
Repeat packing and transfer steps for EACH BOX with an INDIVIDUAL TRANSFER
Mark the outside of the box with the box number (1 of 3, 2 of 3, etc..)
Place WL provided shipping label on box
Place the boxes in a designated outgoing area

4. Accessory Box of the Unknown
Accessory Zone 4
Accessory Box of the Unknown
Accessory Zone 4 Instructions
Includes ALL accessories not listed on the accessory scan sheet, accessories with damaged or missing packaging, and accessories not listed in inventory.
Create a transfer from IND to Products
Scan each accessory to transfer it as it goes into the box, boxing up all accessories by like products to your best ability (Apple product with Apple product)
Once a box is FULL a transfer MUST BE COMPLETED and the POC and Store Manager MUST sign off on the transfer and PRINT a copy to be put inside the box.
EACH BOX MUST BE ITS OWN TRANSFER
Before sealing the box WL Lead must take a picture of the contents of each box with the PRINTED STORE TRANSFER.
Seal the box shut
Mark the outside of the box with the RQ Transfer number
POC and Store Manager must both sign across the sealing tape
Repeat packing and transfer steps for EACH BOX with an INDIVIDUAL TRANSFER
Mark the outside of the box with the box number (1 of 3, 2 of 3, etc..)
Place WL provided shipping label on box
Place the boxes in a designated outgoing area

5. Phone Zone 1 Instructions
Phone Transfer to LRL
Phone Zone 1 Instructions
Includes ONLY phones designated as Sister Store on the phone scan sheet and are NOT Open Box
Create a transfer from IND to LRL
Scan each Phone to transfer it as it goes into the box, boxing up all Phones by like products to your best ability (Apple product with Apple product)
Once a box is FULL a transfer MUST BE COMPLETED and the POC and Store Manager MUST sign off on the transfer and PRINT a copy to be put inside the box.
EACH BOX MUST BE ITS OWN TRANSFER
Before sealing the box WL Lead must take a picture of the contents of each box with the PRINTED STORE TRANSFER.
Seal the box shut
Mark the outside of the box with the RQ Transfer number
POC and Store Manager must both sign across the sealing tape
Repeat packing and transfer steps for EACH BOX with an INDIVIDUAL TRANSFER
Mark the outside of the box with the box number (1 of 3, 2 of 3, etc..)
Place WL provided shipping label on box
Place the boxes in a designated outgoing area

6. Phone Transfer to Products
Phone Zone 2
Phone Transfer to Products
Phone Zone 2 Instructions
Includes phones designated as Products on the phone scan sheet.
Create a transfer from IND to Products
Scan each Phone to transfer it as it goes into the box, boxing up all Phones by like products to your best ability (Apple product with Apple product)
Once a box is FULL a transfer MUST BE COMPLETED and the POC and Store Manager MUST sign off on the transfer and PRINT a copy to be put inside the box.
EACH BOX MUST BE ITS OWN TRANSFER
Before sealing the box WL Lead must take a picture of the contents of each box with the PRINTED STORE TRANSFER.
Seal the box shut
Mark the outside of the box with the RQ Transfer number
POC and Store Manager must both sign across the sealing tape
Repeat packing and transfer steps for EACH BOX with an INDIVIDUAL TRANSFER
Mark the outside of the box with the box number (1 of 3, 2 of 3, etc..)
Place WL provided shipping label on box
Place the boxes in a designated outgoing area

7. Phone Box of the Unknown
Phone Zone 3
Phone Box of the Unknown
Phone Zone 3 Instructions
Includes ALL phones not listed on the phone scan sheet, phones with damaged or missing packaging, and phones not listed in inventory Create a transfer from IND to Products
Scan each Phone to transfer it as it goes into the box, boxing up all Phones by like products to your best ability (Apple product with Apple product)
Once a box is FULL a transfer MUST BE COMPLETED and the POC and Store Manager MUST sign off on the transfer and PRINT a copy to be put inside the box.
EACH BOX MUST BE ITS OWN TRANSFER
Before sealing the box WL Lead must take a picture of the contents of each box with the PRINTED STORE TRANSFER.
Seal the box shut
Mark the outside of the box with the RQ Transfer number
POC and Store Manager must both sign across the sealing tape
Repeat packing and transfer steps for EACH BOX with an INDIVIDUAL TRANSFER
Mark the outside of the box with the box number (1 of 3, 2 of 3, etc..)
Place WL provided shipping label on box
Place the boxes in a designated outgoing area

8. Returns, SBB, and Givebacks
Returns, SBB, and Giveback Instructions
Follow the separate procedure for all Returned Phones, Returned Accessories, SBBs, and Giveback devices
DO NOT transfer out of RQ
These will be carried back to Home Office by the POC for processing by Debra Williamson