1. HIA Presentation
August 2018

2. Agenda Metering reform overview Connections process - TasNetworks
Metering process - Aurora Energy

3. National metering reforms
National reforms change the rules that apply to electricity metering and mandate the role out of advanced electricity meters across Australia
The new framework moved responsibility for the installation and maintenance of advanced metering for small customers to electricity retailers from 1 December 2017
Advanced meters are part of electricity reform in Australia and provide benefits to customers, Networks and Retailers
National reforms change the rules that apply to electricity metering and mandate the role out of advanced electricity meters across Australia
The new framework moved responsibility for the installation and maintenance of advanced metering for small customers to electricity retailers from 1 December 2017
Advanced meters are part of electricity reform in Australia and provide benefits to customers, Networks and Retailers
As a National Electricity Market participant, TasNetworks along with Energy Retailers, such as Aurora Energy, in Tasmania have an obligation to comply with the new rules
NOTE: TasNetworks works with Multiple Retailers and Metering Providers and there is some choice in the large customer space

4. Tasmanian connection process
Application to Connect
Electrician work ready
TasNetworks responsible for connection to the network
Meter Provider adds metering
Customer moves in
~5 business days
10 business days
Goal: 10 business days
EWR with TN = 2 days
AE to get customer consent = ~2 days
NMI/service requests between MD, TN = 1 day
Current average: 13 days
Must be completed prior to all other processes

5. New connections timeframes
TasNetworks process complete Basic Connection applications for supply to the installation in 10 business days
TasNetworks process Electrical Works Requests (EWR’s) in two business days, generally one day if no extra details required from EC and connection application complete
TasNetworks can proceed to site and make connections with 10 business days once retailers indicate that customer can be connected
We ask Customers or Electricians to put their application for basic connections in well before the EWR

6. NEW CONNECTIONS TIMEFRAMES
Aurora Energy processes EWR’s generally within 3 days, however this depends on volumes and customer consent process:
For Aurora Energy to progress an EWR, customer consent is required, this is also to advise the customer that some fees may apply
Aurora Energy will attempt to contact a customer twice and if unsuccessful will send a letter/SMS to the customer requesting they contact Aurora Energy to provide consent
When Aurora Energy receives the response from TasNetworks for the NMI, a Metering Service Works request will be sent to Metering Dynamics, and a Supply Service Works request will be sent to TasNetworks

7. New connections timeframes – combined
The average current timeframe to have a customer electricity supply connected and meter fitted is within 16 business days from when the EWR is accepted by TasNetworks.
To avoid delays
Ensure Basic Connections application with TasNetworks is complete before submitting EWR
The Customer or Builder has completed application with Retailer
Ensure the Electrician has submitted EWR
Customer has provided prompt explicit conformed consent
If issues are found on site – get in touch to understand impact on timeframes

8. EWR PROCESS AND MORE INFORMATION
Aurora Energy Electrical Contractors helpline
E/C should log into TasNetworks’ EWR Portal to check the status of the EWR with TasNetworks. If more information is needed on the status of an EWR, an E/C can contact the ‘Electrical Contractor Helpline’
The purpose of the helpline is to provide a central point of contact to follow up on EWR jobs and to advise electrical contractors at what point in the process an EWR may be at. Advise the helpline of the status of your EWR to help us provide the best possible service
Aurora Energy does not have access to the TasNetworks’ EWR portal - Aurora Energy may need to make follow up phone call to the E/C

9. EWR PROCESS AND MORE INFORMATION
Further guidance on the TasNetworks’ steps for processing an EWR are provided below:
Portal Status
Submitted
TasNetworks assesses EWR within 1-2 business days
EWR and Application being assessed by TasNetworks
EWR and/or Application are currently being assessed
EC action required/pending
You will have received a call advising what action is required this may include an Application or Form P
In Progress with TasNetworks
EWR has been accepted however further assessment is being undertaken. Contact will be made with the applicant
Issued to Scheduler TasNetworks only
TasNetworks will schedule the job within 10 business days
Rejected
Rejected EWRs will appear in the red Rejected tile
Aurora Energy will have full visibility of the EWR once in the following status:
Portal Status
Issued to Retailer
Retail has been issued the EWR for review
Issued to Scheduler Co-ordinated
TasNetworks will schedule the job with the Metering Provider where applicable
TasNetworks not required Issued to Retailer
This EWR requires no work by TasNetworks, and has been passed onto the customers retailer
Completed
TasNetworks works have been completed *Metering work may still be required

10. Connections Portal
TasNetworks have a connections portal that allows customers to electronically lodge and monitor progress of connection applications.
We have now added functionality to that portal to allow for the submissions of EWRs and TasNetworks update once electricity supply has been made available to site. Metering still required.
The Power of Choice Program is a national reform driven by the Australian Energy Market Commission.
The reforms will impact the roles and responsibilities of our people, our systems and processes.
This Program represents substantial change to how the energy industry works in Australia – and will fundamentally change the way TasNetworks interacts with market participants.
Competition and Advanced meters are the way of the future and we need to be prepared as the industry continues to evolve; driving industry competition and greater choice for customers.
The Power of Choice program will be implemented by December 2017

11. Connections Portal Some of the features of the new portal includes:
Information/help buttons
Notifications to let you know when your job has progressed
The ability to track where your EWR is at without having to call
Intuitive technology – auto populates details
Can be used on mobile devices
The Power of Choice Program is a national reform driven by the Australian Energy Market Commission.
The reforms will impact the roles and responsibilities of our people, our systems and processes.
This Program represents substantial change to how the energy industry works in Australia – and will fundamentally change the way TasNetworks interacts with market participants.
Competition and Advanced meters are the way of the future and we need to be prepared as the industry continues to evolve; driving industry competition and greater choice for customers.
The Power of Choice program will be implemented by December 2017