1. Institutional Effectiveness

2. Substituting Terminology
Some academic organizations are not comfortable with the use of business terminology. The term used isn’t important but the definition is.
They can substitute:
Customer for User
Stakeholder for Partner
Competitor (no change)
and Supplier for Affiliates

3. # 3- Define Inputs
Customers
Stakeholders
What does our Institution produce, why and for whom?
Individuals and organizations can fit into multiple categories depending on their role
Competitors
Supplie rs

4. # 3- Define Inputs: Customers?
Customers: An actual or potential end user of the Institution’s products, program’s or services
Examples:
Students
Colleges
Units

5. #3- Define Inputs: Stakeholders?
Stakeholders: someone or an organization who can help the planning effort succeed or fail – who has information you need, or resources for problem solving
Examples:
Faculty/Staff/Administration
Businesses
State Government

6. #3- Define Inputs: Competitors?
Competitors: An organization that is striving to outdo your organization by seeking the same resources
Examples:
Other Universities
ISU Units

7. #3- Define Inputs: Suppliers?
Suppliers: Actual or potential partners who can help drive competitive advantage
Examples:
Other state agencies
Software and Hardware Vendors