1. Can/should NRW be attributed to users - consumers

2. Basic approach

3. Definition of input costs

4. Good example (Serbia)
Decree on determining the methodology for calculation of the price of supply to final customer of thermal energy (Off. Gazette of RS, no. 63/2015) - an overview of revenues and expenditures and their structure for a service

5. Consumer protection legislation
PUC or trader must not charge a bill to consumers for the product (service) which is not provided / delivered
Serbian CPL (Off. Gazette of RS, no. 62/2014) has an important article {91} on informing consumers about the detailed specifikacion of price/invoice
Applied to SGEI in specific

6. Law on Consumer protection

7. Consumers’ market position
Uneducated
Uninformed
Weak
Mostly unprotected
Without right to choose (one of the elementary consumer rights)
Incomprehensible bills

8. What should be done
A new concept of managing PUCs that will provide an adequate water supply along with conserving the resources and proper – fair water pricing (equivalency principle)
Reduce significantly the NRW
Raising awareness campaign for consumers to understand the process of „making“ drinking water, price policy and understand the ways to ensure sustainable consumption
Close cooperation between PUCs with CPOs

9. Thank you for your attention www.nops.org.rs znikolic@nops.org.rs