1. Crisis Management (Magellan Networkmeeting – Monday October 3 2011)

2. Developing a Crisismanagement plan
1. Preparing for a crisis: procedures, documents, decision tree
Steps in CM, Worksheets, tips and tricks for communication, checklists, personal emergency plan for students, emergency cards…
2. Managing and handling a crisis
3. Documentation and information
The plan is constently subject to change
Different plans and procedures needed for different target groups (inbound students/staf; outbound students/staff)

3. Preparing for a crisis: alarm procedure
0. Inform stakeholders on alarm procedure
Alarm: crisis
1. Register the crisis
2. Inform
Programme: head of the programme & international coordinator
Central office: President, Head student Affairs…, International coordinator, Insurance office
3. Decision making
Define the decision maker
What does the CM-team look like?
Who’s in charge of the CM-team?
Who can overrule standard procedures?
Who carries the responsibilty?

4. 7. Evaluation and closure
4. Members in the CM-team
Responsible for handling the Crisis
Reports to the programme and central office
5. Actionplan
Analysis of the crisis
Planning the activities
Organisation (activities, timeling, staff and responsibilities, means)
Finances
Administration
Moral support/ethics
Family support
Coordination of other initiaitves (i.e. government, army…)
Internal communication
External communication
After the crisis
6. Debriefing
7. Evaluation and closure

5. Required data and information: examples
List of students/staff abroad
Period abroad
institution
Address abroad
institution
Medical data (blood type, allergy, …)
Embassy/consulate abroad
Contact placement company
Insurance information
Health care information
Travel itinerary …
Database + Paper !

6. Mandate & Responsibilities of the CM team
Financial mandate
Mandate to impose decisions
Mandate for external comunication
Logistics and facility management responsibilities
Legal advice
Insurance advise …

7. Our role in CM: information network
Not every crisis needs intervention from the CM team
Impact of the crisis
Access to important (personal)data
Access to information is crucial