1. FAE Conference February 10, 1999 Robert Sturm Scott Shute

2. Agenda Configuration Troubleshooter Online Software Manuals
Service Packs
Online Customer reports

3. The Configuration Troubleshooter
support.xilinx.com

13. Online Software Manuals
support.xilinx.com

22. Advanced Answers Searching
Query was : par AND *5200* <in> title AND <NOT> *1.5* Your search matched 5 of 3160 documents. 5 are presented, ranked by relevance.

23. Patches are now being prioritized and tested
Service Packs are thoroughly tested
SW maintenance easier and less confusing for customers
How to request
Through hotline via Change Request (CR)
Decision process
No reasonable workaround available
Strategic or Global customers only (according to Steve Hayne’s list)
Exceptions: serious universal problem or approval from Rich Sevcik
Communication to customers
Please help us assuage customers who don’t qualify
Commitment will be provided after fix is completed
Release Process
Monthly Service Pack releases via support.xilinx.com only
CDs for FAEs and we are working with mktg to include spack on applinx

24. Quiz (please choose the best answer)
Which resource should I direct my customers to first if they can’t get DONE to go high?
A) the Hotline
B) their Sales Rep
C) Marshall
D) The Configuration Troubleshooter on support.xilinx.com
What is the best way to search the online docs for a library element?
A) browsing through the document
B) using regular boolean search
C) using parametric search
D) the Hotline