1. Improve customer experience and agent efficiency by using an advanced cloud contact center platform

2. BRIGHT PATTERN IS A LEADER
MAKING SUPPORT EASY

3. CHOSEN BY CUSTOMERS ACROSS THE WORLD
BRIGHT PATTERN
CHOSEN BY CUSTOMERS ACROSS THE WORLD

4. FLEXIBLE CLOUD ARCHITECTURE
ANY CLOUD, ANYWHERE

5. ALL-IN-ONE APPLICATION
SIMPLIFIED
ALL-IN-ONE APPLICATION
Voice Calls
IVR, ACD queuing, Multi-Skill Routing, Predictive, and Preview Dialer
Skills-based distribution or pull from a shared queue. Knowledge Base
SMS
Convenience, ubiquity, privacy, records. Post-transactional surveys
Messengers
Rich communication. Positive identification. Customer convenience
Live Chat
Rich communication from a web page
Video Calls
Build trust with video
In-App Support
Positive identification. Full user profile data. Easy 1-button contact
BLENDED
OMNICHANNEL
COMMUNICATIONS

6. ADVANCED INTEGRATION ECOSYSTEM
FLEXIBLE INTEGRATIONS
ADVANCED INTEGRATION ECOSYSTEM

7. AI Assistance and Bots

8. DIFFERENTIATORS

9. Brief Video Demo of Bright Pattern Call Center Software of Spring 2018 Release