2. Commitment to keep our promises in developing our customer base Keeping to the kaupapa –a Maori framework
John Barrett
Tourism operator
New Zealand

3. Keeping our promises

4. Opportunity to keep promises

5. Commitment and promises

6. Tourism on Kapiti IsLand

7. The Haka

8. Kapiti Island residents

9. Mana - prestige - face

10. Kaupapa - guiding principles
Kaitiakitanga - Guardianship Manaakitanga - Utmost hospitality & care Kotahitanga - The collective effort Whanaungatanga - The family-kinship is paramount Rangatiratanga - Leadership & chiefly actions

11. The kaupapa approach takes time
Trust and great collaborations important

12. Authenticity essential

13. Uphold the Mana of our cultures
whilst being citizens of the world.