1. Clackmannanshire Council – ‘The Wee County’
Tenancy and Estate Management Service
Outcome 11 -
Social landlords ensure that:
Tenants get the information they need on how to obtain support to remain in their home; and ensure suitable support is available, including services provided directly by the landlord and by other organisations. 1

2. Tenancy Sustainment Strategy
Single Outcome Agreement
Scottish Social Housing Charter
Clackmannanshire Housing Strategy

3. Risk Profiling Abandonments:
10/11
11/12
12/13 51 43 39
Abandonments:
Filtering of new tenancy visits – ‘risk’ groups identified:
All tenants who have been offered a tenancy via homeless
New tenants up to 24 years old
Single males up to 36 years old
All young people leaving care - also monitored through SSST procedure 3

4. In the beginning…. Sign-up – just give me the keys!
Initial visit is the main source of information for new tenants.
Assessment of support needs and possible vulnerabilities
Links with partner agencies
Sustainment visits

5. Catch Them Early!
High proportion of tenancies allocated to applicants assessed as homeless failed before the New Tenancy Visit was completed
Housing Support Team now deal with all homeless applicants
Housing Options
Homeswapper
Sign-up contact

6. Building Happy Communities
Raising awareness of acceptable conduct
Consequences of breach of tenancy agreement
ASB procedure recently reviewed
Mediation
New ways to use Acceptable Behaviour Agreements

7. Intensive Tenancy Management
Tenants outwith risk groups may require frequent visits for a variety of reasons, eg condition of tenancy.
Some tenants may fall within a risk group, but don’t need visits.
Officer knowledge and judgement is key, staff training
Avoid aiming for the targets and missing the point

8. Discussion 1
‘Tenancy Sustainment – what is your organisation doing to meet Outcome 11? Have you had to change your working practices, and if so, how? What are your plans for improving tenancy sustainment in the future? 8

9. Evidencing Success Lets 2012-13 by source of let: No. lets
% of total lets
Existing tenants 74
21.02%
Statutory homeless
125
35.51%
Housing List
150
42.61%
Other 3
0.85%
Tenancies which have not been sustained include:
Succession
Assignation
Mutual Exchange
Transfer

10. Evidencing Success First year of reporting this indicator
Final data will not be available for comparison until 2014
Feedback from sustainment visits
Estate Walkabouts
Improvement budgets 10

11. How will you evidence success to the Regulator?
Discussion 2
How will you evidence success to the Regulator?

12. To sum up:
It’s not just a door to a new tenancy, but a door to a new and better life.