1. We’re Off to See the Wizard
A constructive approach to individual and organizational accountability

2. Journeying Through the Land of Oz
The guise of accountability
A constructive definition for “accountability”
BELOW THE LINE behaviors
Getting ABOVE THE LINE
The Emerald City and Beyond

3. What do we really mean when we say we want to “hold our people accountable?”

4. A constructive definition for “accountability”
A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving desired results— to See It, Own It, Solve It, and Do It

5. The Steps to Accountability
The Blame Game

6. BELOW THE LINE Behaviors
Ignore/Deny
It’s Not My Job
Confusion/Tell Me What to Do
Cover Your Tail
Wait and See
THE BLAME GAME/
VICTIM CYCLE
Finger Pointing

7. BELOW THE LINE looks like…

8. BELOW THE LINE sounds like…
“It’s not fair.”
“It’s not my job.”
“There’s nothing I can do about it.”
“I guess we’ll just have to wait and see what happens.”
“Just tell me what you want me to do.”
“If I was in charge I would have done it differently.”
“This wouldn’t have happened if they were doing their jobs.”
“Why doesn’t my boss appreciate everything I do?”
“Why is this happening to me?”
“Why do we have to go through all this change?”

9. ABOVE THE LINE looks like…

10. ABOVE THE LINE attitudes and behaviors
You invite candid feedback from everyone about your own performance
You readily acknowledge reality, including all its problems and challenges
You don’t waste time or energy on things you cannot control or influence
You always commit yourself 100% to what you are doing, and if your commitment begins to fade, you strive to rekindle it
You delight in the daily opportunity to make things happen
You constantly ask yourself the question, “What else can I do to rise above my circumstances and get the results I want?”

11. The Steps to Accountability

12. See It Muster the courage to see reality
Draw from many other people's perceptions to imbue your reality with the deepest possible understanding of its many hues and shades
Other people's perceptions of reality, whether you agree with them or not, always add important nuances to your own perception
Allows you to escape the feelings of powerlessness that accompany Below The Line behavior and rise above those circumstances by addressing what you can do to overcome challenges and obstacles

13. Own It Find the heart to own your circumstances
Never allow the actions of someone or something else to keep you stuck Below The Line
Accept whatever ways in which your own behavior contributed to the situation and set about overcoming those circumstances, no matter how difficult
When you find the heart to own your circumstances, you automatically gain the commitment to overcome and change those circumstances for the better

14. Solve It The wisdom to solve problems
Stems from continually asking the question, "What else can I do?" 
Since solutions to thorny problems often do not readily reveal themselves, you must diligently search for them, but beware of wasting time Below The Line because that will only dull your senses and discourage your imagination from discovering solutions. 

15. Do It
You are the master of your own fate (recognize and utilize the skills you have possessed all along)
Do It means that you will follow-through with the plan, implement the strategies, and execute the ideas
By stopping at any step short of Do It, you will never fully achieve a permanent position Above The Line
Any effort that falls short of making it happen and getting it done simply indicates a lack of full acceptance of accountability

16. The Emerald City and Beyond
THE OZ PRINCIPLE:
People hold inside themselves the power to rise above their circumstances and get the results they want.
Courage: SEE IT
Heart: OWN IT
Wisdom: SOLVE IT
Strength: DO IT