1. Cornerstone: Creating Success through Positive Change 6th edition
Robert M. Sherfield & Patricia G. Moody
Chapter Nine:
Record
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2. Why Does Listening Matter?
For establishing and improving relationships
Personal growth
Showing respect to others
Professional rapport
Showing empathy and compassion
Learning new information
Understanding others’ opinions and views
Basic survival
Entertainment
Health

3. Hearing v. Listening Hearing is automatic, involuntary
Listening is learned, voluntary
Active listening is a conscious effort to focus on what you hear

4. Chinese Verb “to listen”

5. Categories of Listening
Listening with a purpose
What is the situation?
Listening objectively
Do I have an open mind?
Listening constructively
How can this help me?

6. Four Listening Styles Action-oriented listeners
Time-oriented listeners
People-oriented listeners
Content-oriented listeners

7. Obstacles to Listening
Prejudging information or speaker
Talking
Becoming too emotional

8. Listening in the Classroom
Listen for numbers
“There are ten steps to…”
Listen for key words
“The characteristics of a ____ include…”
Listen for transition words
“For example…”
“In contrast…”
“Therefore…”

9. Listening in Your Second Language
Ask for clarification
Jot down a question to ask later
Build vocabulary by listening to local/national media broadcasts
Record anything written in lectures
Join a study group
Find or start a conversation club on campus

10. Why Take Notes? You become an active part of listening process
You create a history of course content
You have written criteria to follow
You create a visual aid for material
Studying becomes easier
You retain more information and have higher grades than non-note takers

11. Tips for Effective Note Taking
Physically and mentally attend class
Come to class prepared
Bring your textbook
Ask questions

12. The L-STAR System L-Listening S-Setting it Down T-Translating
A-Analyzing
R-Remembering

13. Three Note-Taking Systems
Outline technique
Cornell (split-page) technique
Mapping technique

14. Outline Technique

15. Cornell Notes

16. Mapping System

17. What If I Get Lost? Raise your hand and ask instructor to repeat
Ask instructor to slow down
Leave blank space and question mark in notes
Meet with instructor after class
Form note-taking group
Do not disturb classmates during lecture
Rehearse note-taking skills at home
Tape record lecture with instructor’s permission

18. Chapter Reflections Evaluate content before judging speaker
Keep emotions in check
Sit where you can see and hear instructor
Listen for “how” something is said
Listen to the entire story before judging
Listen for key words and ideas
Use a separate notebook for each class
Use abbreviations in your notes
Write down everything written by instructor in lecture