1. Subcomponents 8D for Problem Solving
Step 1 – Form the Team Lead:________________________
Team-members: ______________________ _________________________
______________________ _________________________
Step 2 – Describe the Problem
Problem Statement:
____________________________________________________
Step 3 – Describe Containment Actions (completed before restart)
____________________________________________________________________________________________________
_________________________________________________________________________________________________________
Step 4 – Identify Root Cause(s)
5 Why – Ask “why” until you truly understand root cause(s)
Is/Is Not Table – Summarize the facts about good and bad products/processes
Fishbone – Brain-storm many potential causes through cause and effect diagram
Step 5 – Choose and Implement Corrective Actions
Countermeasure
Who is Responsible
Target Date
Status
Step 6 – Verify/Evaluate Results Evaluate and Verify that the countermeasures actually fixed the problem:
Step 7 – Prevent Recurrence Institutionalize the corrective actions.
Step 8 – Congratulate the Team