1. Help Desk Survey
June 2008

2. Respondent Primary Status
Administrators 24
Faculty 45
Staff 41
Students 229
No Response 4
Total Respondents 343

3. Outlook Assistance

4. Outlook Assistance

5. WebCT Assistance

6. WebCT Assistance

7. Connectivity Assistance

8. Connectivity Assistance

9. CLU Website Assistance

10. CLU Website Assistance

11. Hardware Assistance

12. Hardware Assistance

13. Software Assistance

14. Software Assistance

15. Accounts Assistance

16. Accounts Assistance

17. That’s not all!

18. Outlook
n=61

19. WebCT
n=54

20. Connectivity/CLU Web Site

21. Hardware/Software/Accounts

22. Other Comments
n=83

23. How Rate Service
n=323

24. For more information contact Sue Bauer via email (sbauer@callutheran
For more information contact Sue Bauer via