1. MENANGANI KEDATANGAN & KEBARANGKATAN TAMU
PORTER SERVICE
MENANGANI KEDATANGAN & KEBARANGKATAN TAMU
Created by Julie

2. II. Function a. Main purpose
The workers of this section perform their duties have more guest contact than any other section or department. None of the job is complex but their functions are important, since member of Porter are first to greet and the last contact the hotel guest. The responsible of Porter Service is handling guest luggage. The other function of Porter is the closest partner with other section in FO Department for taking care of guest, and also delivers internal communication

3. b. Outline of function Handling luggage:
check in, check out, room change
b. Handling mail and key :
incoming and outcoming
mail must be storedfirst then
delivered or sent out to Post,
recieve, keep key for and
from guest

4. Cont’d c. Handling message and paging :
for the urgent mail to guest this
clerk should paged guest
d. Handling telephone :
subtified Night Teleponist
e. Handling transportation: some
hotel assigns their member to
handle transportation but just
sight seeing

5. Cont’d f. Handling information: this work actually undertaken by
Information clerck / Reception but
there is deferent portion such as
local facilities, entertainment,
tourist destination, ccommodation
outside the locality, time of public
transportation
g. Running errands :
thier job include running errands
(delevering message, goods)

6. c. Important of contact with guest
The working area of Porter is lobby. This is an important guest contact area.
Porter member maybe the first person to greet arriving guest and the one who attends to their departure, such as
a. Helping and Escorting
b. Making Appointment

7. Thank You !