1. Which Type Are You?

2. How to handle difficult stakeholders
Four major personality types
What is their focus?
Task-oriented
People-oriented
What is their pace?
Fast mover, talker etc.
Slow mover, talker, quiet etc.
Kelly

3. Which Type Are You?

4. TYPE DISCUSSION
Discuss your strengths and challenges when considering this personality type.
Discuss tips for others to consider when communicating with you.
Erica

5. “Help me, Help you!” Treat others… Communication Tips
the way THEY want to be treated!
Communication Tips
Assist in bridging the communication gap
Work with their strengths
What are my frequent flyer stakeholders style?
What is the style of those with decision making power?
Erica

6. Navigating Conflicts Bullets for Coping
Get it Right
Know your topic
Be accurate-walk them through steps
Use details: facts, logic, and structure
Ask for their advice
Get it Done
See the big picture-understand their goals
Get to it -straight to the point
Be confident - be businesslike
Be task-oriented
Get Appreciated
Be collaborative
Be enthusiastic
Notice them-let them talk
Be optimistic
Get Along
●Be informal and sincere
●Be calm and listen
●Be supportive
●Set goals together/build them up
Erica and Kelly