1. The Future of Scrutiny
Karen Fraser
Team Manager
Adult Services

2. Our vision A vision without a plan is just a dream
A plan without a vision is just drudgery
But a vision with a plan can change
the world

3. It’s our job to…
Provide assurance and protection for people who use services, their families and carers and the wider public
Play a key part in improving services for adults and children across Scotland
Act as a catalyst for change and innovation
Promote good practice

4. What we do
Inspection assures people that things are working well and shows what needs to improve.
We carry out thousands of inspections every year of regulated care services used by people of all ages
With partner bodies, we carry out joint inspections of children’s and adult services on a strategic basis

5. So what’s changing? No longer about compliance
Designed to evidence the impact that care has on people’s lives and individual experiences.
Based on outcomes
New inspection report styling

6. Why make changes? Targeting our efforts
More ownership of improvement by services
Implementation of
new Health
and Social Care
standards

7. Health and Social Care Standards

8. Voice of the service user
“I receive” or “I experience”?
“I am listened to” or “I am understood”
“My views are taken into account” or “I decide”?
“I am involved” or “I control”?
“I am treated with respect” or “I am respected”

9. Care Inspectorate’s response
No big bang approach
We will set out our expectations clearly
New model of inspections from April 2018 – gradually
Scrutiny of strategic commissioning

10. New inspections model - April 2018 onwards
Quality indicator framework with SE at core
May well change themes / grades
Proportionate, intelligence-led, risk-based
Recognise care services are not being asked to meet all standards alone
Commitment to work together during 2017/18

11. Inspecting Visits will continue to be unannounced
Poorer performing services targeted
Focus on outcomes:
Health and Social Care Standards
Human Rights based
Enforcement

13. Improvement advisers
Helping care services improve is a major focus for us.
Support from inspectors throughout the year
Improvement advisors:
- pharmacy rehabilitation
- dementia tissue viability
- continence - infection control

14. Professional resources available at
Improvement work
Professional resources available at
hub.careinspectorate.com

15. Contact us • Visit: www.careinspectorate.com
• Call our helpline: •