1. CIO Roles and Functions
The Future of the CIO in a Digital Economy
Tim Havel
05/12/14

2. Overview What is a CIO Types of CIO How CIOs spend their time
How CIOs want to spend their time
What do the CxOs think
How to transition
What is the future CIO

3. Who Wrote this Stuff? “The Future of the CIO in a Digital Economy”
Peter Weill
Stephanie L. Woerner
MIT Sloan School of Management
MIS Quarterly Executive
June 2013

4. What is a CIO
The Chief Information Officer is responsible for the management, implementation, and usability of information and computer technologies*
But wait, there’s more!
*Source:

5. More You Say?!?
The Chief Information Officer is also becoming responsible for:
Helping generate revenue
Shared services delivery
Business process optimization
Customer experience improvement
Overseeing business operations
Digitizing the firm

6. Types of CIO IT Services CIO Embedded CIO External Customer CIO
Enterprise Process CIO

7. IT Services Activities (44%)
Managing IT organization and people
Ensure delivery of IT infrastructure, applications, projects, and services
Maintain costs, risks, and service levels

8. Embedded Activities(36%)
Working with Non-IT colleagues
Addresses:
strategy
process optimization
new product/service development
regulatory compliance and risk
IT investment prioritization

9. External Customer Activities(10%)
Meet with external customers, partners, and colleagues
Working towards sales/services delivery process, especially electronic linkages with customers

10. Enterprise Process Activities(10%)
Manage enterprise processes and associated digital platform
shared services
product development
operations
corporate responsibility
green issues
special projects

11. The Four CIO Types: Key Activities, Effective Governance Mechanisms and Enterprise Performance
Source:

12. How CIOs Want to Spend Their Time
Source:

13. What do the CxOs Think CEOs, CFOs, EVPs, COOs, etc...
If IT basics were not working well, CIOs should focus on system stability
Transition to Embedded CIO and setting up governance mechanisms
If all is going well → Increase External Customer CIO activities

14. How to Transition Free up time from IT Services activities Mentoring
Governance
Partnering
Assess current time allocations and changes required
Develop leadership strategies
Look to the future

15. What is the Future CIO Minimum requirements:
Provide excellent IT services at a competitive cost
Less time managing IT services
More time delivering broader business value

16. Unused slides

17. Sources
Weill, Peter and Stephanie L. Woerner. “The Future of the CIO in a Digital Economy.” MIS Quarterly Executive 12:2 (Jun 2013): pp. 4 Apr <
“Chief Information Officer - CIO.” Investopedia Investopedia US. 8 May 2014 <
Grover, Varun, et al. "The Chief Information Officer: A Study Of Managerial Roles." Journal Of Management Information Systems 10.2 (1993): Business Source Premier. Web. 11 May 2014.

18. How CIOs Spend Their Time
IT Services
Embedded
External Customer
Enterprise Process