1. A letter of complaint Para. 1 is about the problems.
Para. 2 is about some facts and figures.
Para. 3 is about the possible actions that can be taken.

2. The use of tenses
mainly past tense
The use of modal verbs
must, could, may, can + bare infinitive
Some useful phrases
I am writing to complain about…
I am very dissatisfied with the service…
I cannot/could not stand it.
I hope the situation will be improved.

3. Own Address
Date
Title
Company/ Department
Address
Dear Sir/ Madam,
Yours faithfully,
Irene
Cheng Ngai Ching
______________________________________________
Dear Mr Wong,
Yours sincerely,