1. The Interlink Express one hour delivery window
We provide your customers with advance notification of their one hour delivery time slot

2. The background
55% of online shoppers have experienced a failed delivery due to there being nobody home
44% of shoppers are put off purchasing because delivery times are too vague, whilst 32% worry the goods won’t arrive on time
“The two primary causes of home delivery problems are communication failure or the lack of suitable delivery options”
77% of customers want to be able to specify a delivery address of their choice with delivery to a neighbour the top choice
Sources: IMRG, Snow Valley, Verdict, Datamonitor, Retail Week, Multichannel Marketing

3. Interlink Express latest delivery innovation
Now Interlink Express provides your parcel recipient with a one hour delivery time slot so that they don’t have to wait in all day for their parcel
Via text or your customer will be notified of a one hour delivery window
If it’s not convenient customers can re-arrange via text or to a more suitable date
All communications will have your brand name included for instant recognition

4. Your customers’ Interlink Express delivery experience

5. Text notification Text notification
“SMS messages that allow customers to intervene in a delivery before it fails will elevate home delivery to a new level of reliability and professionalism,” – Patrick Wall, CEO Metapak
Text notification
-- PARCEL INFO ---
Your Kiddicare order is ready for delivery today between 11:20-12:20. If you wish to change to another day, just reply with 1= 2 Feb, 2= 3 Feb, 3 = 4 Feb
A text message notifies of one hour delivery time slot
It also allows your customers to rearrange delivery if the date is not convenient

6. notification
Your branded announces a one hour delivery time slot
Recipient has the option to change date if the original delivery date is not convenient
The change date option will link to your branded web page

7. Choosing a more convenient date
If the recipient reschedules a delivery they will be presented with a web page which will be designed to fit with your brand
We will design the web page to your specification
It will be hosted by us and display the one hour delivery window and the latest delivery status
The recipient will be presented with three alternative dates for redelivery
Simply clicking on the chosen date will reschedule the delivery

8. Your branded landing page

9. How do we do that
Each morning our driver prepares his delivery route using route optimisation software
Via his CN3 unit he scans all parcels for delivery
An Estimated Time of Arrival (ETA) is calculated for each delivery
The one hour delivery time slot is then relayed to your customers via text or and available to view on the Interlink Express website
The CN3 unit will navigate the driver to each address in the most efficient order to achieve the one hour delivery time slot

10. How do we do that Technology delivering
We have invested in a parcel delivery system with integrated GPS
It will automatically navigate the driver to each delivery point
It will capture actual collection/ delivery points for future deliveries to the same address

11. Route optimisation Technology delivering
GPS co-ordinates track our driver and each delivery
GPS co-ordinates are transmitted every two
minutes so we know
the exact location of
every parcel

12. Other innovations in home delivery
Technology delivering…
74% of customers want their parcel delivered to a neighbour if they aren’t available to sign for it *
In agreement with our customers when the recipient is not available we can deliver to an adjacent address
*Source: Interlink Express Research

13. How does it work Technology delivering
Improves first time delivery success
Full visibility of actual delivery location
Information uploaded to web within two minutes of delivery place
A customer driven solution

14. Example email and landing pages

15. Example email and landing pages

16. Example email and landing pages

17. Example email and landing pages

18. Example landing page

19. Example landing page

20. Interlink Express one hour delivery
customer set-up

21. Interlink Express provide email and web page
Step 1 – Franchisee forwards customer request for landing page to the Account Manager
Step 2 – Account Manager to forward customer request to Marketing
Step 3 – CRM/Sales check that customer is set up for s to be sent at the point of ‘out for delivery’
Step 4 – If required send an set-up form to Sales Support
Step 5 – Marketing create web page design and send to CRM/Sales to obtain sign-off from customer
Step 6 – CRM/Sales get sign-off and update Marketing with any amends required
Step 7 – Marketing construct the web page in html code and send to customer for final sign-off
Step 8 – Customer site made live by Marketing and ETA visible on OFD and web page

22. Customer sends shipped email with links to our web page
Step 1 – Franchisee forwards customer request for landing page to the Account Manager
Step 2 – Account Manager to forward customer request to Marketing
Step 3 – CRM/Sales notify Marketing that the customer will send their own shipped and provide customer contact details
Step 4 – Link to be incorporated into sent to customer by Marketing
Step 5 – Marketing create web page design and send to CRM/Sales to obtain sign-off from customer
Step 6 – CRM/Sales get sign-off and update Marketing with any amends required
Step 7 – Marketing construct the web page in html code and send to customer for final sign-off
Step 8 – Customer site made live by Marketing – customer despatches own with links to our web page

23. Third party sends shipped email e.g. Metapak
Step 1 – Third party request for landing page forwarded by Franchisee to Account Manager
Step 2 – Account Manager to forward information to Marketing
Step 3 – CRM/Sales notify IT and Marketing that the customer will send their own shipped and provide customer contact details
Step 4 – Link to be incorporated into sent to customer by Marketing
Step 5 – Marketing create web page design and send to CRM/Sales to obtain sign-off from customer
Step 6 – CRM/Sales get sign-off and update Marketing with any amends required
Step 7 – Marketing construct the web page in html code and send to customer for final sign-off
Step 8 – Customer site made live by Marketing – customer despatches own with links to our web page

24. Timings
To create the web design for initial customer feedback takes one day
To create the web page will take up to four days
setup can be sameday providing no personalised text required (standard template)
IT – generally one day to personalise text

25. Current email/SMS rules
Only one response option available on either SMS or
Only one OFD RESPONSE notification issued per parcel
ETA only available on OFD message on SMS or , response/information
Landing page only available on either SHP or OFD response notification

26. Notification options Combination of message types available:
SHP Information & OFD Response
SHP Response & OFD information
ETA only available on OFD message type:
Both SHP & Information message will contain ETA window

27. Work to be completed before launch
System changes
Publish ETA on the Interlink Express website
Revise standard templates & content
Prepare customised messages and place in holding area
Development work to support customer shipped s linking to landing pages