1. New Ways To Document Work Processes
John W. Strachan
Manager, Instructional Design & Curriculum Development
Teva Pharmaceuticals
The Teva Commercial Training & Development Story

2. Our Journey and Our Wish List

3. The Plan Phases Initiate Execute Implement
Develop department and team blueprint
Identify and confirm work processes
Assign SOPs, Job Aids, and Checklists to teams
Establish framework for SOPs , Job Aids, & Checklists
Develop new SOPs Job Aids, & Checklists for each work process
Assign SOPs, Job Aids & Checklists as tasks for JIT training
Select Super Managers
“Road test” SOPs, Job Aids & Checklists
Monitor completion data
Select team managers
Convert and verify existing SOPs, Job Aids & Checklists
Revise SOPs, Job Aids & Checklists as applicable
Train team members on app
The Plan

4. Department Blueprint Super Managers Team Team Team
CT&D Instructional Designer
Vendor Partner
Team
Team
Team
Learning Technology & New Product Launch
Market Access, Leader Development, Marketing
Therapeutics
Team Manager
Team Manager
Team Manager
Teammates Across Therapeutic Areas
Teammates
Teammates 4
Therapeutic Admins 2
Oncology 2
Respiratory 3
NeuroScience 3
Psychiatry 3
Teva Canada 1 5

5. Lessons Learned and Benefits Achieved
Strike while the iron is hot!
Build it and they will come!
Processes first, then tasks
If a task is done more than twice, document it!
“Road test” every procedure
Support from the top is vital to program survival
Documents can also be used a micro learning tools
Benefits Achieved
Doing it ourselves saves time and reduces spend on vendors
Team members empowered by having a say in how things are done
Program buy-in has been exceptional!
Teams only get the SOPs, Job Aids & Checklists they need when they need them
Always using the most current revision
Participating in writing SOPs, Job Aids & Checklists has improved writing skills
$ per year for a business plan = = per year per user!
Lessons Learned and Benefits Achieved

6. Activity
Ready to give it a try?