1. National Training Institute Agency Management Mike Criscuolo Charlie Rowe Dan Wellman Gina Wekke

2. Agency Management Management Practices
Cooperative Agreement (New for 2019 – formerly Acquisition Contract and a Business Plan)
Compilation Performance Report/Formerly known as the Quarterly Report
Self Evaluation
Joint Peer Review Group (JPRG)
DVA Site Visit
NASAA Mentorship Program

3. Agency Management
“Organizational success comes from the combination of competent management and leadership along with a cohesive and proactive staff.”

4. Management Practices – Planning
Identify goals & objectives, resources, methods for accomplishing tasks, completion
what to do, how to do it, when to do it
Performance requirements are identified in the CA and should be reviewed and incorporated into planning to successfully track the metrics starting October 1

5. Management Practices - Organizing
Organize fiscal and human resources to implement the plan
Span of control – who is assigned what – who supervises
Determine lines of communication and coordination among staff

6. Management Practices - Coordinating/Controlling
Monitor progress – conduct meetings to discuss, make changes, solve issues
SAA director provides oversight, problem solving, direction, coordination

7. Management Practices - Leading
Influence staff and adopt behavior necessary to achieve organizational performance
Establish good working environment, value staff, tasks and direction clearly set
Good lines of communication

8. Management Practices - Problem Solving and Decision Making
Leadership responsibility
Define and analyze problem – identify solutions – decide on best approach
Implement, monitor and verify solution is working

9. Cooperative Agreement
Cooperative Agreement (15 Page Document)
Appendix 1 (Accredited and Non-Accredited Programs of Education
Appendix 2 (Apprenticeship and OJT Programs of Training)
Appendix 3 (Licensing and Certification Exams)
Appendix 4 (Personnel: Names and Titles)
Appendix 5 (Personnel: Employee Qualification Statements)
Appendix 6 (Payments: Maximum Reimbursement for Salary, Administrative Expense, Travel, and Subcontracts)

10. Compilation Performance Report (CPR)
SAAs are required by the Cooperative Agreement (formerly referred as Contract) to report data through the NASAA web site. These metrics include:
Number of IHL/NCD/OJT-APP approvals, disapprovals or other approval actions;
School visits, compliance surveys, technical assists;
Outreach, staff development, liaisons.
SAAs are required to annually self-evaluate for the Joint Peer Review Process and provide additional metrics for evaluation purposes. This is due in mid- October to the VA. Data reported includes:
Active facilities and the annual aggregated approvals, disapprovals, etc., and performance (90 – 100%) on timely and accurate approvals, etc.
In 2016, an Ad Hoc Committee was appointed to review all contract reporting, deadlines and performance requirements, and self-evaluation report. After a pilot was conducted in 2017 and 2018 by a group of states, The CPR was adopted by NASAA and VA for 2019.

11. Self Evaluation Part 1 – Agency Rating Part 2 – Descriptive Data
Part 3 – Narrative
ELR Annual Assessment

12. Joint Peer Review Group
Convenes in Washington DC at a predetermined date
Composed of DVA and NASAA Representatives
Assigns a rating to an SAA - Satisfactory, Minimally Satisfactory, or Unsatisfactory
SAA has right to appeal the rate
Appellate officers are Director of Education Service and President of NASAA

13. DVA Site Visit Organization Organizational Structure Training
      Analysis of Operations – Day to Day Operations
             Quality (Forms, Tracking and Reporting Procedures)
Program Integrity (Sensitive records management)

14. DVA Site Visit Fiscal Management Bills/Invoices
Records to support disbursement of funds
           Payroll system/records
Administrative Expense Account

15. DVA Site Visit Outreach Methods Outreach materials Approval
            Approval Process
            School/Facility Visits
Cooperative Agreement Requirements
           Compliance
            Performance
            Contract Management

16. NASAA Mentorship Program