1. A2 Skills and Attributes

2. Watching the clips write some notes focusing on the things below:
A2 Skills and personal attributes required for developing relationships with individuals
the 6Cs – care, compassion, competence, communication, courage and commitment
What are the 6 c’s to you?
Watch and make notes
Bit of fun to remember the 6 c’s (starter)
Compassion in Practice
What is meant by the term ‘compassion’ and what examples are given that demonstrate compassion?
Compassion, dignity and respect in health care
The Health Foundation
Watching the clips write some notes focusing on the things below:
What is meant by each of the 6 c’s?
What examples can you give for each one?
What attributes and skills does the trust look for in their staff?
Compassionate care: delivering the Six Cs
Northamptonshire Healthcare NHS Foundation Trust
©Outstanding Resources 2017

3. Brutality by social workers in UK disablity centre Winterbourne View
A2 Skills and personal attributes required for developing relationships with individuals
the 6Cs – care, compassion, competence, communication, courage and commitment
Brutality by social workers in UK disablity centre Winterbourne View
Watch the two clips about Winterbourne View and make notes.
Winterbourne View abuse scandal - DAMNING REPORT is published 
How do you think the use of the 6 C’s would help to prevent this situation happening again?
Stafford- The Hospital That Didn't Care- Patients Left To Die- BBC Special
Again watch the clip and make notes. How do the 6 C’s prevent this happening again
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4. What skills they need to undergo their role
A2 Skills and personal attributes required for developing relationships with individuals
people skills – empathy, patience, engendering trust, flexibility, sense of humour, negotiating skills, honesty and problem-solving skills
communication skills – communicating with service users, colleagues and other professionals, e.g. active listening and responding, using appropriate tone of voice and language, clarifying, questioning, responding to difficult situations
observation skills, e.g. observing changes in an individual’s condition, monitoring children’s development
dealing with difficult situations
Produce a list of questions to ask someone working in a setting about the following things:
What skills they need to undergo their role
What qualifications they need to enable them to carry out their job
How they develop their skills
What skills and personal attributes they feel a health/social care worker needs to have to be able to carry out their role
Undertake your interview and write up your results.
In Pairs take each of the following and explain why these skills are important and what type of situation may occur where someone needs to use these skills. Feedback to the class and record results.
Empathy, Patience, Engendering trust, Flexibility, Sense of humour, Negotiating skills, Honesty, Problem-solving.
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5. Dignity in care: Communication
A2 Skills and personal attributes required for developing relationships with individuals
people skills – empathy, patience, engendering trust, flexibility, sense of humour, negotiating skills, honesty and problem-solving skills
communication skills – communicating with service users, colleagues and other professionals, e.g. active listening and responding, using appropriate tone of voice and language, clarifying, questioning, responding to difficult situations
observation skills, e.g. observing changes in an individual’s condition, monitoring children’s development
dealing with difficult situations
Dignity in care: Communication
Watch the video and make notes. Take into consideration they way in which the health care professional communicates with the service user.
What type of language do they use? Why and how does it differ from person to person?
Communication skills are vital in Health and Social Care. Can you think of any reasons why it is so important?
Health care professionals have to be able to communicate with a range of people all with varying needs.
They also have to be able to communicate effectively with other professionals. This can be written or verbal. Lack of communication could mean that the person being looked after does not have their needs met.
They have to be able to communicate with families. For this they need to listen to the families concerns and reassure the family.
What is active listening?
Watch the video and make notes, device your own definition.
6 Tips for Active Listening #LittleThings
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6. Watch the following clip.
A2 Skills and personal attributes required for developing relationships with individuals
people skills – empathy, patience, engendering trust, flexibility, sense of humour, negotiating skills, honesty and problem-solving skills
communication skills – communicating with service users, colleagues and other professionals, e.g. active listening and responding, using appropriate tone of voice and language, clarifying, questioning, responding to difficult situations
observation skills, e.g. observing changes in an individual’s condition, monitoring children’s development
dealing with difficult situations
Observation skills:
Watch the following clip.
Why do you think it is important for a health care professional to observe the service user?
CNA728R - The Nursing Assistant: Recognizing & Reporting Changes in a Resident's Physical Condition
Monitor children’s development:
Why is it important to monitor a child's development?
How can you monitor a child development?
Early Recognition Of Child Development Problems / Educational Video
Things to monitor:
Their physical condition
Non-verbal communication
Behaviour
Relationship to others and how they play
This is important because problems can be identified quickly and addressed before they get worse
There are two types of observations. The ones that you have just watched, which were things that the health care professional could see and then measurable observations, such as volume of blood in the urine, pulse rate, blood pressure and temperature.
©Outstanding Resources 2017

7. What type of skills are shown by the doctor and the nurse?
Read through the information below. Which of the 6 C’s can you see being used?
What type of skills are shown by the doctor and the nurse?
Alice is 85 years old. She lives at home with her husband. She is her husbands carer. Alice has had an infection and has had to stay in the hospital overnight. Whilst she is in hospital her daughter is looking after Alice’s husband.
Alice wants to go home and she is very concerned about her husband. She asks to speak to the doctor. The nurse says that she will get the doctor and she is not to worry.
The doctor comes over to Alice and sits on the edge of her bed. Alice explains to the doctor that her husband needs her care and she want to go home. The doctor says that should be fine but he wants her to wait for some of her tests results to come back first.
He reassures Alice that it will not be too long.
Whilst she is waiting for her results she speaks to another nurse. She states again that she wants to go home. The nurse tells Alice that it won’t be too long and not to worry. Alice rings her daughter and tells her she will be home soon.
The doctor returns and explains to Alice that he is very concerned about the results that have come back. He explains that her potassium levels are extremely low which is putting her in danger. Alice tells him she wants to go home. The doctor can see that she is becoming distressed. He tells Alice that it’s not a good idea as she could become much worse. As Alice listens she gets anxious and starts to cry. She tells the doctor she needs to look after her husband. He says that he will go and speak to his superior to see if there is anything that they can do. He returns and tells Alice that she will become dangerously ill and his superior agrees that it wouldn’t be wise for Alice to go home. She becomes even more upset. The doctor points out that Alice won’t take her potassium medication which is why it is still low. Alice pleads and states that she will definitely take it when she goes home. The doctor states that it’s not that simple and she needs an intravenous drip to allow them to replace some of the potassium that she needs. Alice eventually agrees to stay in hospital for another two hours to allow the doctors to give her what she needs through the drip.
Once the doctor leaves she asks the nurse what foods she should eat that are high in potassium. The nurse is unsure and offers to get Alice a fact sheet and also tells Alice that she will ring her daughter to let her know that she will not be home for a few hours.
©Outstanding Resources 2017

8. For each skill explain why they need that particular skill.
Learning Aim A P2
Explain what skills and personal attributes are necessary for professionals who care for individuals with different needs.
Explain – clarify.
You need to give a detailed account of the skills a professional who cares for individuals with different needs should have.
For each skill explain why they need that particular skill.
Give examples of situations where they may need to adapt that particular skill depending on the needs of the individual.
Explain what personal attributes are.
For each type of personal attributes a professionals who cares for individuals with different needs should have you need to explain it.
Why are these attributes needed?
Give examples of when a professional may use these attributes.
Include relevant information to back up your work (6 C’s)!
©Outstanding Resources 2017