1. Tim Daniels Customer Journey Expert / ING
Conversational AI: An Adventurous Journey
Tim Daniels Customer Journey Expert / ING
Data Innovation Summit
27th June 2018
#DISUMMIT

5. DO BOT

11. I want to use my bank card abroad
Intent
use_abroad

12. Entry Intent Intermediary intent Fallback intent Exit intent
use_abroad_2_europe
use_abroad_1_debit
use_abroad_3_activate_ yes
use_abroad_4_card_ selected
use_abroad_2_non_ europe
use_abroad_0
use_abroad_2_country_ Fallback
use_abroad_3_activate_ no
use_abroad_1_credit
use_abroad_3_activate_ Fallback
Uuse_abroad_1_unknown
DEFAULT FALLBACK INTENT
Uuse_abroad_1_cardtype_ Fallback

15. Intent 1
Intent 2
Intent 3
Intent 4
Intent 5 …

16. Customer Behaviour UX
Domain Modelling
NLP
Analytics

20. Thank You