1. WORKPLACE RELATIONSHIPS

2. Objective: Students will be able to analyze various workplace relationships and determine proper workplace behaviors.
Drill:
A boss said, “I can teach anyone how to do a job, but I can not teach them how to have a good attitude.”
In your journal, explain what you think this means? Do you have a good attitude? Provide examples.

3. WHY Positive Workplace Relationships Matter
Vital for career success
Can positively or negatively affect job satisfaction
Affects ability to advance and gain recognition
You feel more comfortable with your interactions
Less intimidated by others
You feel a closer bond to the people

4. Types of Relationships
Employee to Employee
Employee to Supervisor
Supervisor to Employee
Employee to Customer

5. What Affects Attitude? Age Place Mood Work Demands Co-workers
Personal Life/family

6. How To Build Positive Workplace Relationships
Be friendly and encouraging to co-workers.
Be responsible – if you say you’re going to do something, do it.
If you share an office, be considerate.
Understand that people are unique and dwell on their positive qualities, not their negative qualities.
Be professional and cordial in your interactions.
Rise above office gossip.
Communicate, communicate, communicate!

7. UNDERCOVER BOSS Undercover Boss US Pizza Pizza
Undercover Boss Menchie’s

8. Good/Bad Customer Service

9. Customer Relationships
It’s What Customers Will Remember
It Reflects Heavily On Your Entire Business
Repeat Business
It Shows Customers You Care