1. Providing knowledge on demand in the “moment of need”
A Key Partner in Enterprise Deployment and Adoption
About PC Helps
20+ years supporting Microsoft Services & Devices
450+ active clients
Supporting 1.6M+ end-users
Premier “how-to” support
Microsoft-expert resources
Headquarters in Philadelphia, PA
Target Audience
Fortune 1000 companies
Migrating to new versions of Microsoft applications or Operating Systems
Mobile device deployments
IT or BDM-driven initiatives
Acquisitions resulting in mixed application environments
Customer Value Proposition
2-ring response by U.S.-based, Productivity Consultants
Eases and enhances migration experience for users & IT
Augments and integrates with existing help desk
Increases user adoption, acceptance, and productivity
Maximizes software investment
Benefits for Microsoft Sellers
Accelerates adoption & licenses
Gets past deployment blockers
Can be contracted via MCS
Improves CPE
Ensures end-users are productive on latest Microsoft technologies
Competitive edge (Google/Apple)
Packaged, end-to-end solution for end-user deployment
Providing knowledge on demand in the “moment of need”
Joint Launch Plan with
PC Helps Account Manager
Dedicated toll-free number
Custom greeting
Usage Tracking & Reporting
Setup
Press Option 1
Customer purchases block of PC Helps support units
Sale
Client adds “how-to” support option to their help desk menu
Rollout
For password resets or hardware issues
Routes call to existing help desk
Press Option 2
For “how-to” questions on Microsoft applications
Routes call to a PC Helps Productivity Consultant via designated toll-free #
Press Option 3
For proprietary software or other issues
Routes call to existing help desk

2. Expert Application and Device Support for Business Users
More About PC Helps
Expert Application and Device Support for Business Users
Applications, Devices, and Operating Systems Supported
Microsoft Office
Office 365
Outlook
Office
Lync
SharePoint
SkyDrive
More Microsoft
Communications/
Lync
Collaboration/
SharePoint/Exchange
Project
Access
Devices
Surface Tablet
Windows PC
Windows Tablet
Windows Phone
Operating Systems
Windows 8
Windows 7
Windows XP
All prior versions
Outlook
PowerPoint
Excel
Word
Sample Listing. All versions/releases of these and other applications are supported.
East Region – Dennis Fisher
Nicholas Gentile
Central Region – Craig Catanoso
Kory Kellogg
West Region – Lisa Harding
Ted DiCresce
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