1. Types of Full-Service Hotels
Midscale Hotels (example: Holiday Inn)
Upscale Hotels (example: Hyatt Hotel)
Luxury Hotels (example: Ritz-Carlton)
5.1
O.H. 5.1

2. Who Uses Full-Service Hotels?
Local residents using the hotel’s food service and meeting spaces.
Out-of-town meeting (group) participants
Business travelers
Leisure travelers
5.2
O.H. 5.2

3. Organization Chart for a Full-Service Hotel
(pg. 83)
5.3
O.H. 5.3

4. Some Unique Managerial Positions in Full-Service Hotels
Food and Beverage Director
Lounge Manager
Chef
Catering Manager
Restaurant Manager
Room-Service Manager
5.4
O.H. 5.4

5. Who Receives a Copy of the BEO?
5.5
O.H. 5.5

6. Why Banquets Can Be Profitable
Banquet meals are often priced higher than regular restaurant meals.
All guests select from a relatively limited number of menu items; this eases food production requirements and reduces waste.
The number of attendees at the meal event is guaranteed; the number of service staff required is known in advance.
There are often additional guest charges for setting up the room and for other related expenses.
Mandatory service charges help to ensure that the best of the hotel’s servers work banquet events, and these workers are scheduled only for as long as they are needed.
5.6
O.H. 5.6

7. Challenges Confronting Full-Service Hotel Managers
Increased competition from limited-service hotels
Increased costs required to operate on-site food services
Rising construction costs
Difficulties in developing a unified Internet marketing strategy
5.7
O.H. 5.7