1. Joel Modisette ROLANDS & ASSOCIATES Corporation
Help Desk Support
Joel Modisette
ROLANDS & ASSOCIATES Corporation

2. Help Desk What To Discuss JTLS Help Desk Release Procedures
Online ECP Submission
ROLANDS & ASSOCIATES Corporation
December 2018

3. JTLS Help Desk
Rolands & Associates Engineering Team will respond to you and your technical staff.
Skype: jtls_support (Voice, text, images)
Individual Engineer s as requested
Telephone Contacts provided at
ROLANDS & ASSOCIATES Corporation
December 2018

4. JTLS Help Desk Engineering Team Monitors This E-mail.
All Topics: Database, Java/Ice Tea, GIS, Model, C4I, Cybersecurity, Documentation, Travel Schedules.
No Protocol or Procedure, Just Ask
Monitored – Monday Through Friday 0700 to1800 PST
Respond By Next Business Day
If no reply is received, please try again.
Resolution to problem may take longer
Depending On Engineers Travel Schedule
ROLANDS & ASSOCIATES Corporation
December 2018

5. JTLS Help Desk
Provide information on your problem in your - so we may respond faster:
JTLS Version you are using.
Any CEP Traces, Java Exception Window, screenshots.
Any Error Messages.
Urgent? Exercise Related?
Tell us and provide a phone number.
No Classified Information please!
ROLANDS & ASSOCIATES Corporation
December 2018

6. JTLS Release Procedures
Current Release of JTLS GO is:
5.1.0.Y
You can expect a new version of JTLS 5.1.
Every 1 – 3 months.
Internal releases created more frequently.
Engineers travel with latest release.
Emergency releases to correct a problem.
ROLANDS & ASSOCIATES Corporation
December 2018

7. JTLS Release Procedures
All installation files (Linux) and Documentation (pdf) are compressed into 4 files. The Installation Manual and Version Delivery Document are provided uncompressed.
Files are uploaded to sftp IP address:
Front office sends JTLS Release announcement.
sftp IP address, username.
Front Desk then provides password on request by phone or fax.
Engineers also may provide passwords by Skype.
We increment to the next JTLS version.
Example JTLS => JTLS
ROLANDS & ASSOCIATES Corporation
December 2018

8. JTLS Release Procedures
Your security restrictions may affect your ability to download JTLS.
We use sftp IP address ( ).
must be whitelisted by your organization firewall or your Techs will be unable to reach our servers!
If we provide JTLS on Removable Media (DVD)
US Information Assurance Rules mandate that any removable media containing JTLS that leaves the office must be encrypted.
We have selected to use 7zip software
ROLANDS & ASSOCIATES Corporation
December 2018

9. JTLS Release Procedures
Once You Receive a DVD
Download the *.bz2.7z Files
Decrypt The File
You Will Need The Password
Obtain The Password Using the Same Method As SFTP Users
Call, FAX, or Skype
Untar The Files
ROLANDS & ASSOCIATES Corporation
December 2018

10. JTLS Release Procedures
On Linux
Install the 7z RPM
Download From The Internet
On Windows
ROLANDS & ASSOCIATES Corporation
December 2018

11. JTLS Release Procedures
Google “7z download” to find this website:
7z is available for both Windows and Linux
Download and follow the instructions.
ROLANDS & ASSOCIATES Corporation
December 2018

12. JTLS Release Procedures
Select only the files with the suffix .7z and select “Extract”
ROLANDS & ASSOCIATES Corporation
December 2018

13. JTLS Release Procedures
Provided by Rolands and Assoc
ROLANDS & ASSOCIATES Corporation
December 2018

14. JTLS Release Procedures
Once decryption is complete, untar *.bz2 files.
ROLANDS & ASSOCIATES Corporation
December 2018

15. JTLS Release Procedures
For our US Clients:
AMRDEC is not available now for
JTLS Secure File Transfer
You will need to start using our
sftp site.
ROLANDS & ASSOCIATES Corporation
December 2018

16. New Client Portal View ECPs and their status: View STRs
Submitted, approved
View STRs
Submit your own ECP
ECP: Engineering Change Proposal
STR: Software Trouble Report
Access these features here:
ROLANDS & ASSOCIATES Corporation
December 2018

17. New Client Portal
Username and Password for “Client Access”. See Mystere.
ROLANDS & ASSOCIATES Corporation
December 2018

18. New Client Portal Allows Client To Access Real-Time Corrected STRs.
Time Ordered
Specifies Which Version The STR Was Made.
For example: If it says –
If running – you do not have the fix.
If running or later – you have the fix.
ROLANDS & ASSOCIATES Corporation
December 2018

19. New Client Portal Time Ordered Version To Which STR Was Made.
For example: If it says –
If running or earlier – you do not have the fix.
If running or later – you already have the fix.
ROLANDS & ASSOCIATES Corporation
December 2018

20. New Client Portal
ROLANDS & ASSOCIATES Corporation
December 2018

21. New Client Portal Name Organization E-Mail
Type Submission – Note STRs Better Submitted
Using
Functional Area
Version You Are Using
Title
Description Of Issue – Try to describe the
problem, not your preferred solution.
ROLANDS & ASSOCIATES Corporation
December 2018

22. New Client Portal
ROLANDS & ASSOCIATES Corporation
December 2018

23. New Client Portal Searches Title And Description For The String
All Fields Filled In Assumes “AND”
ROLANDS & ASSOCIATES Corporation
December 2018

24. Wrap Up jtlsdev@rolands.com is the best method Don’t get stuck, ask.
Require your staff to download and install the latest release.
ROLANDS & ASSOCIATES Corporation
December 2018