1. TOTAL QUALITY MANAGEMENT (TQM) Increasing Productivity

2. 2 Introduction Planning prior to start Construction Implementing Personnel Management Procedures Planning and Scheduling Material Management Implementing an Emphasis on Cost and Risk Implementing TQM philosophy (Total Quality Management)

3. 3 Planning Prior to Start of Construction Job Safety Layout Safety and Communication Locating Equipment and Material Preparing a Project Plan Schedule and Develop a plan for processing Change Orders

4. 4 Implementing Personnel Management Procedures Working for the Company rather than for a Job Being attentive to the personal needs of the workers Pride in Work Measuring system of performance: Communicate expectations Effective Communication: Share information, i.e.: Man hours budgeted, productivity goals. Clients needs should be held with high importance. All clients look for 3 main attributes Cost – handled completely by office / estimators Quality – responsibility of field and supervisors Schedule – combination of field and project managers

5. 5 Planning and Scheduling Quantity to be done Tools needed Materials needed Equipment needed One to Four Weeks revolving plan and schedule Master Schedule COMMUNICATE MONITOR PLAN

6. 6 Material Management Prepare an effective Job Site Layout Order materials on a just in time basis when effective Place materials off site when necessary Document all material obstructions Hold individuals responsible for material theft and wastage Make workers knowledgeable of the cost of materials Investigate incidences of multiple material handling

7. 7 Implementing an Emphasis on Cost and Risk Re-action vs. Pro-action Measurement of Opportunities Hours expended for punch list work Equipment Idle Hours vs. Productive Hours Laborer non-productive hours while waiting for instructions Hours of double handling of materials Opportunity for Improvements: Bi-weekly write-up report on how a specific task can be improved

8. 8 Working HARD might not be Working SMART" Risk emphasis: Pay attention to productivity risk as well as production and the cost of production. Damages to existing structure Prioritize the risk of work tasks to be done during the day Evaluate Cost: Everything should be viewed as handing and placing MONEY

9. 9 TQM PHILOSOPHY Measure Opportunities for Improvement Evaluation of Production, Cost and Risk

10. 10 TQM philosophy Involve everyone in the organization in controlling and continuously improving the process of how work is done, in order to meet customer expectations of quality Customer Satisfaction Employee Involvement and Empowerment Focus on Process Improvement Continuous Improvement

11. 11 TRADITIONAL MANAGER Inspects for it afterwards Inspects for it afterwards Respects the Management Authority Only Respects the Management Authority Only Blames the Employees Blames the Employees One time improvement One time improvement

12. 12 TOTAL QUALITY MANAGER BUILDS QUALITY INVOLVES EMPLOYEES FOCUSES ON IMPROVING PROCESS STRIVES FOR CONTINUOUS IMPROVEMENT

13. 13 DEVELOP TEAM DEFINE DATA COLLECTION MEASURE COLLECT DATA ANALYZE DATA DETERMINE RECOMMENDATION IMPLEMENT IMPROVEMENT IDEAS MEASURE AGAIN IDENTIFY PROCESS

14. 14 IMPROVEMENT CYCLE FOREMEN & OPERATORS IDLE EQMT DAILY PRODUCTION SHEETS EQMT USAGE REPORT IDLE EQMT BY CREW GETS FEEDBACK ALLOWS CREW FEEDBACK MEASURE AGAIN

15. 15 CRITICAL AREAS Safety Equipment Productivity Monitoring Productive and Non-Productive standby usage for each piece of equipment Piece of Equipment = Profit Center Budget hours for equipment usage just like labor Give recognition to supervisors with high productive equipment Keep equipment available and in proper working conditions, avoid crew interruptions as much as possible Communication, Field Record-Keeping, and Job Cost System An individual that is required to fill out a form should be showed where the data goes and how it is used Show him by example that the data was in fact used Provide him with a subsequent feedback report Quality and Pride in Work Be attentive to performing high quality work Poor quality is simply Non-Acceptable Make the project a Company Matter, not a Project Matter Pride in Work is critical to productivity improvement as well as quality

16. 16 PRODUCTION WORKSHEE SAMPLE