1. Lab Access Connection Test
Please ensure you have tested your access and connectivity before the workshop begins

2. Working Environment
You should see all green check marks, however; the ping test may or may not work

3. AES (Application Enablement Server) Workshop
Overview
And PBX Link Setup

4. Workshop Agenda AES Overview Discussion AES Link Configuration
CM Link Configuration
Student Link Exercise
Troubleshooting Lab

5. AES Overview
“Avaya Aura Application Enablement Services (AE Services) is a software platform that leverages the capabilities of Avaya Aura Communication Manager. AE Services provides an enhanced set of Application Programming Interfaces (APIs), protocols, and web services that expose the functionality of Avaya Communication solutions to corporate application developers, third-party independent software vendors, and system integrators.” (Excerpt from: Avaya Aura Application Enablement Services Overview, Release 6.1 Issue 1, February 2011)

6. AE to CM LINK Configuration
Ensure you have all necessary information
AE to CM LINK Configuration

7. AES Access Web Access: https://WW.XX.YY.ZZ
AE 5.2 Initial Screen
AE 4.2 Initial Screen

8. AES Login Default login & password is craft & craft01 or cust & custpw
4.2 Login Screen
5.2 Login Screen

9. License File Check for AE 4
4.2 WebLM Access is chosen instead of AE Server administration

10. License File Check
5.2 and 6 WebLM Access is chosen from the Console Management screen after the initial login by clicking the licensing link to expose the WebLM Server Access link. Default login for WebLM in 4 and 5 is admin and weblmadmin. If and when you change it, please document what it has been changed to.

11. License File Check for AE 5 &6
After choosing WebLM access from the console management screen, log into the WebLM server and check the licensed products

12. License is based on MAC address
4.2 WebLM Server Properties
5.2 WebLM Server Properties

13. Link Admin (AE Side: Switch Connection)

14. Link Admin (AE Side: Switch Connection)

15. Link Admin (AE Side: Switch Connection)
4.2 Switch Connection Password
Must be 12 characters and match PBX IP services entry

16. Link Admin (AE Side: Switch Connection)
5.2 Switch Connection Password
Must be 12 characters and match PBX IP Services entry

17. Link Admin (AE Side: Link Registration Interfaces)
4.2 Clan or Procr
5.2 Clan or Procr

18. Link Admin (AE Side: TSAPI Link)
AE 5 & 6 Add TSAPI Link

19. Link Admin (AE Side: TSAPI Link)
AE 5 & 6 Configure TSAPI Link

20. Link Admin (CM Side: Node Names)
Add AES hostname and IP Address to node names

21. Link Admin (CM Side: CLAN or Processor Ethernet)
Ensure the CLAN board or Processor Ethernet are configured and enabled
Procr is shared so cannot be in an isolated NR (instead use ip-network-map see next slide)
CLAN boards can be placed into the isolated NR designated for the AE link
Older CM releases required data modules associated with CLAN boards

22. Link Admin (CM Side: Network Map)
IP Network Map entry for AE IP Address when using Procr to isolate AE
Best practice when CLANS are available
Note: Link will work without this step, but may eventually become problematic. This is considered more of a “best practice”

23. Link Admin (CM Side: CTI Link)
CM command is “add cti-link x”
Use and unused extension number, preferably non-did
Type is “ADJ-IP”
Leave pages 2 & 3 at default

24. Link Admin (CM Side: IP Services)
CM command is “Change IP-Services”
On page 1, enter “AESVCS” in service type field, select “y” under enable, and enter the node-name of the designated CLAN board or, as in the illustration, “procr”, leaving the local port number at default
On page 4, enter the node name associated with the AE server and enter the password you created in the AE on the Switch Connection entry, then select “y” to enable

25. Link Status (CM Side) CM commands
“status aesvcs interface” look to see that it is enabled and listening
“status aesvcs link” verify that messages are being sent and received
“status aesvcs cti-link” ensure the link is not busied out, and the service state is established

26. Link Status (AE Side: Switch Connection)
In AE 4.2 from “CTI OAM Administration” screen select “Status and Control” and then “Switch Conn Summary”, look to see that the link is talking and online and messages are being sent and received
In AE 5.2 from the initial main screen select the “Status” link, then “Status and Control” and finally “Switch Conn Summary”, look to see that the link is talking and online and messages are being sent and received

27. Link Status (AE Side: TSAPI Link)
In AE 5 and 6, from the initial main screen select the “Status” link, then “Status and Control” and finally “TSAPI Service Summary”, look to see that the link is talking and online and messages are being sent and received. If an adjunct server is connected check to see if “associations” are being created

28. Troubleshooting
4.2 Diagnostics
5.2 Diagnostics

29. Things to keep in mind
Use dedicated CLAN board/s for the Link/s and one or more different CLAN boards for the H.323 registrations when possible (limit to ~250 per CLAN)
Optimize Network Region configurations for desired results and test for functionality
Coordinate port speed / duplex modes on Ethernet Switch ports
Keep FW and SW updates current to latest known stable load
Ensure third party CTI apps are Avaya DevConnect certified with up-to-date app notes

30. Lab will begin after the Break

31. Lab Objectives
Demonstrate the ability to access CM via putty (ssh) or ASA and complete all steps required to establish an AE Services Link and AE CTI Link
Demonstrate the ability to access AE via a Browser and complete all steps required to establish a CM Switch Connection and a TSAPI Services Link
Demonstrate the ability to complete any diagnostic and status steps necessary to verify functionality of services and links

32. Lab Resources This slide deck QuickLabs (Toolwire) Sandbox lab access
Server IP Addresses
Server Logins and Passwords

33. Sandbox Lab Username: av1300. (
Sandbox Lab Username: av1300** (**=your assigned lab number) Password: welcome

34. Sandbox Lab You may have to allow popups and temporary file downloads
You may also have to log into the Toolwire Login page again
Once successfully logged in you should see a virtual desktop environment as shown on the next slide

35. Sandbox Desktop

36. Sandbox Lab Setup Server IP Address Login Password CM 6 135.122.81.134
Admin
admin01
AE 6
Craft
craft01

37. Presentation By: Jim Reinhardt with Lantana Communications
Thank You
Presentation By: Jim Reinhardt
with
Lantana Communications