1. Comprehensive Study Abroad Insurance &
International Visitors Insurance
Presented by:
Emily Davis, Account Executive
Cultural Insurance Services International (CISI)
Charles Longoria, Assistant Director
System Risk Management

2. CISI Partners Working Together to Ensure Success
CISI is the designated TPA for the proposed plan. The underwriter for CISI policies is currently
Chubb/ACE Insurance
If the emergency is medical or technical in nature, Team Assist will work to resolve the issue
If the emergency is security related, Team Assist will make a “warm transfer” to our security partner (iJET/WorldAware)
The CISI Claims Team will work with Team Assist to make sure all eligible claims are paid. The CISI Crisis Team will monitor open case files and act as liaison for TAMUS and the assistance company.
FROM POINT OF ISSUE, Insureds have one number to call. Our Team Assistance partner, (AXA), takes the call and proceeds as needed (from security evacuations to medical issues to simple questions)
Your Account Manager is ALSO available to TAMUS to address concerns, to provide guidance and advice, to aid communication, and to make sure that all of the other pieces are functioning as designed.

3. About AXA Assistance CISI’s Medical/Travel Assistance Partner
Staffed 24/7/365
U.S. Headquarters in Chicago, IL
Provides medical/travel/technical assistance and security coordination to CISI clients and insureds
Works closely with CISI Crisis Team on medical cases and with both iJET/WorldAware and the CISI Crisis Team on security cases
Serves as the initial point of insured contact for security-related cases – regardless of the type of emergency or assistance needed, insureds contact AXA Assistance first

4. CISI Crisis Team
The CISI Crisis Team consists of seasoned staff who are actively involved in Emergency Assistance Cases.
They are notified at the onset of every case and kept informed throughout the life of the case to ensure that appropriate actions are being taken.
The Crisis Team has 5 members:
Christine Wasil - Director of Operations
Shannon McNamara - Health and Safety Manager
Drew Woods – Customer Support Specialist
Renata Marut - Customer Support Supervisor
Sheila Lorson - Benefit Analyst
CISI’s Crisis Team allows clients access to a familiar voice, support and guaranteed action during a time of crisis.

5. Study Abroad Plan Overview/Eligibility
Affordable daily rates (7 day minimum charge).
Mandatory for all students. Trip leaders for student trips are highly encouraged to also be covered under this plan. It is otherwise completely optional for faculty/staff participating in other educational activities (like conferences for example) since employees automatically have Blanket Emergency Evacuation/Repatriation coverage through CISI.
Students are typically enrolled by each campus via the myCISI sponsor portal (costs typically included in student program costs).
Each campus has a unique username/password to access the myCISI sponsor portal. The revised CISI Sponsor Guide has all the information needed to guide campuses through the enrollment process.
Assistance with logging in/enrolling students is always available!
Dependents of travelers are also eligible for coverage.

6. Study Abroad Plan Benefits
SCHEDULE OF BENEFITS
Accidental Death
$25K participant/$5K Spouse/$1K Child
($2M aggregate)
Medical Expense (per Accident/Sickness)
100%
Deductible
$-0- (zero)
Pre-existing Conditions
First $10K (primary), balance up to $250K (secondary)
Accidental Dental
100% of Covered Expenses
Palliative Dental
$1,000 Max ($250/tooth)
Mental and Nervous
$20,000 outpatient/$20,000 inpatient
Treatment for Alcohol/Drug Dependency
$200/day, subject to 3 treatment series

7. Study Abroad Plan Benefits, ctd.
SCHEDULE OF BENEFITS (continued)
Physiotherapy
If recommended by a Physician and administered by a licensed physiotherapist
Specified Therapies and Spinal Manipulation (Outpatient Limit)
Maximum of $50/visit; maximum of 10 visits; $500 overall maximum
Prescription Drugs (Inpatient/Outpatient)
100% of Usual and Customary Charges
Home Country Coverage
$20,000 Benefit Maximum (if not covered by other plan)
Extension of Benefits
30 Days
Termination of Pregnancy
$500 Maximum
Routine Nursery Care for a Covered Pregnancy

8. Study Abroad Plan Benefits, ctd.
SCHEDULE OF BENEFITS (continued)
Emergency Medical Reunion (hospitalized > 6 days)
$6K (hotel/meals $300/day)
Trip Delay Benefit
$200/day up to $1,000/person
Return Ticket Benefit
$2,500
Emergency Medical Evacuation
100% of Covered Expenses
Repatriation/Return of Mortal Remains
Comprehensive Security Evacuation
$100,000 per insured
24/7/365 Team Assist Package
Included
Program Fee Refund Benefit
$5,000
Personal Property Benefit
$1,000 max/$500 per item
Lost Checked Baggage Benefit
Up to $500

9. Coverage Notes
The Reunion Benefit will be triggered if insured is hospitalized for 6 days.
The Security Rider includes coverage for political/military events and natural disasters; intended to get insureds to nearest place of safety and then back to the original location, to a new sponsored location, or home.
The Security Rider includes a clause for assaults or threat of assault – so all resources of that benefit are available to an insured who was raped or mugged even if there is no medical necessity for an evacuation.
Always open up a case with Team Assist if a medical/security evacuation is likely. A case must be opened in order for benefits to be payable. Self-evacuations are not covered.

10. International Visitors Plan Overview/Eligibility
Weekly rates.
For international visitors participating in university-sponsored activities in the US for a period of 6 months or less.
Employees, contractors, consultants and sub-contractors of the university who are engaged in university-sponsored activities in the US (if the US is not the home country) for periods of 6 months or less are also eligible.
FOR 2019: All campuses will receive enrollment information/templates for enrolling visitors into the plan.
Dependents of visitors are also eligible.

11. International Visitors Plan Benefits
SCHEDULE OF BENEFITS
Accidental Death
$10,000
($1M aggregate)
Medical Expense (per Accident/Sickness)
100%
Deductible
$50 per accident/sickness
Pre-existing Conditions
$500
Accidental Dental
100% of Covered Expenses
Mental and Nervous
$500 outpatient/$5,000 inpatient
Physiotherapy
If recommended by a Physician and administered by a licensed physiotherapist
Specified Therapies and Spinal Manipulation (Outpatient Limit)
Maximum of $50/visit; maximum of 10 visits; $500 overall maximum

12. International Visitors Plan Benefits, ctd.
SCHEDULE OF BENEFITS (continued)
Prescription Drugs (Inpatient/Outpatient)
100% of Usual and Customary Charges
Emergency Medical Reunion (hospitalized > 6 days)
$2,500, $100 maximum per day
Emergency Medical Evacuation
$100,000
Repatriation/Return of Mortal Remains
$50,000
24/7/365 Team Assist Package
Included

13. Coverage Notes
This policy utilizes the First Health Provider network:
Visitors do not have to use providers within the network but such providers are more familiar with CISI.
A $50 per accident/sickness deductible applies. When paying out-of-pocket, CISI will reimburse the insured for any eligible expenses, less the deductible.

14. MyCISI Sponsor Portal
All campuses have a username/password for the portal. If you do not know your information or need help logging on, CISI can assist!

15. Sponsor Portal Tools & Resources
From within the MyCISI Sponsor Portal, users can enroll participants into the insurance, pay invoices, pull enrollment reports, review emergency rosters, access policy materials, look up country-specific information, and research up-to-date security intelligence info!

16. Sponsor Portal Tools & Resources: Key Contacts
Going forward, it is very important for each campus to keep emergency contact information up-to-date. Contact information can now be added to the portal from the Account Information screen. This information is automatically accessible by CISI’s Crisis Team.
Please add the emergency contacts for each campus where designated. One person can fill multiple roles.

17. Sponsor Portal Tools & Resources: Subscriptions
After adding your contact information under ‘Account Information’ you can sign up for a variety of subscriptions. These include CISI Emergency Alerts, past-due invoice notifications, etc.

18. Sponsor Portal Tools & Resources: Emergency Rosters
The Emergency Roster can be pulled at any time based on your parameters. When travelers utilize the myCISI student web tools effectively, information on trip deviations and emergency check-ins will also be available to view within the roster.

19. Sponsor Portal Tools & Resources: Location Intelligence
The Worldcue Planner can be found by clicking on the ‘Personal Security Assistance’ link and then ‘Trip Planner’ from within the portal. Find valuable up-to-date security intelligence and reports based on your chosen locations.

20. Location Intelligence: Sample for France

21. Location Intelligence: Sample for Israel

22. Location Intelligence: Sample for Pakistan

23. MyCISI App
Once accessed, the app provides sponsors with an easy-to-read home screen and simple-to-navigate menu options:
Search Participants – Look up participants to view enrollment details and/or ID cards to them
Access Policy Materials – View/ your group insurance documents
Emergency Contact Info - Get Team Assist’s contact information
CISI Contact Info - Get CISI’s contact information

24. Participant Resources & Materials: Options Available
All participants will have access to:
Participant Guide (posted to TAMUS portal)
Welcome after enrollment
Contains ID card, brochure, claim form, and consulate letter as well as link to set up online account
Participant Portal
myCISI Traveler app
ID Card Sample:

25. Participant Resources & Materials: Web Overview

26. Participant Resources & Materials: Itinerary Module
If traveling to more than one country or taking a trip to another location during a program abroad, participants are encouraged to complete the “My Itinerary” section from within the student portal.
If there is civil unrest, a security evacuation is triggered, or a natural disaster occurs, those participants will appear on the roster your program pulls for that region.
18 GLM N April April-2018

27. Participant Resources & Materials: Check-In
If there is a natural disaster, terrorist attack, or other security-related incident, participants can click on ‘Check In’ from within the portal or web app so that the program and CISI knows they are safe. If help is needed, they will be prompted to contact Team Assist.
Those participants will appear on the roster your program pulls for that region and will be marked as “checked in.”

28. Claims Process (Non-Emergency)
Insureds may visit any provider they choose (resources available from Team Assist (AXA) or online via the portal)
If the provider is willing to direct-bill CISI, insureds may not need to pay out-of-pocket. Generally, however, insureds should be prepared to pay up front for acute medical care and submit a claim for reimbursement:
Collect Itemized Invoice, Bills and or Receipts from Treating Facility
Complete CISI Claim Form
Submit Claim form and Receipts to the Claims Department by Mail, Fax or
CISI makes the claim process quick and easy

29. Filling out a Claim Form

30. Submitting the claim
Claims can be submitted three ways:
Submitter receives a receipt of confirmation and claim is incorporated into our workflow the same day.
Fax:
Mail: CISI, 1 High Ridge Park Stamford CT 06905
Eligible reimbursements are typically made within 15 days of receipt..

31. Opening a Case
When a call is received by AXA (our Team Assist partner) they will ask the following questions:
Caller’s First and Last Name
Contact Details: Phone, Cell phone, – What is the best means of reaching the student
Type of Service Requested (Medical, Travel, Security)
Brief Summary of Request/Incident: How they were injured, severity of injuries, etc
Policy/Member Number: For coverage verification purposes
Location where assistance is requested: To identify providers within the closest proximity
Cases can be opened for emergent and non-emergent situations!

32. Inpatient/Emergency Cases
Should there be an inpatient case, CISI or our Team Assist partner (AXA) will work to provide a Guarantee of Payment so your students or staff do not have to pay out of pocket.
IMPORTANT: Always seek help without delay FIRST and then, once admitted, open up a case with Team Assist. If payment was already made, we will work to reverse such payment or reimburse immediately and take over payments from there.
If additional support/assistance is needed after opening up a case, TAMUS staff can reach out to the CISI Crisis Team. They will ensure the case runs smoothly. Do not share the CISI Crisis Team contact info with insureds! This is for TAMUS staff only!

33. Important Contact Info
TEAM ASSIST CONTACT INFO:
If a participant requires Team Assist assistance, their ID number is the policy number. That policy number, along with important contact information, can be found on the front of all CISI insurance ID cards, under “Emergency Contact Info” on the “myCISI” Participant Portal, and on the claim form (which is part of the CISI insurance coverage brochure).
To follow is Team Assist's contact information for your reference:
Team Assist Phone:
(312) (calling from outside of the US, collect calls accepted)
(855) (calling toll-free from within the US: NOTE – This number can’t be dialed from outside the US)
Team Assist

34. Important Contact Info
CISI CRISIS TEAM CONTACT INFO: The CISI Crisis Team receives regular summaries of all open cases from Team Assist. If a case is particularly challenging or complicated, it is a good idea to send the Crisis Team an as soon as the case is opened up so that they can begin to liaise with Team Assist and ensure the case runs smoothly. The Crisis Team can be reached at: or PLEASE NOTE: The CISI Crisis Team contact information if for internal use. Please do not pass this information on to insureds.

35. Important Documents
Over the next few weeks, your CISI account manager will provide each campus with the following:
2019 coverage brochures
enrollment template
CISI Sponsor Guide
CISI Administrator & Trip Leader Guide
CISI Participant Guide

36. If you have any questions in the meantime or would like to set-up a one-on-one call, please reach out to Emily Davis:
Phone:
Thank you!