1. Involvement and Scrutiny in the Governance at WCHG
Dean Slavin, Senior Housing Manager
Janet Papworth, Deputy Chair of Tenant Committee
Tuesday 6th December 2016

2. This session will cover:
Our Story.
WCHG – Who are we
Involvement story
Strategy Journey 2016
Tenant Committee – How it works
Service Review Group
Scrutiny – How would you do it?
Scrutiny Accreditation
Investing in Involvement
Generic hints and tips
Any questions

3. Our Story

4. Wythenshawe Community Housing Group
Based in Manchester
Formed in 2013
13,500 socially rented homes
Manages most of Wythenshawe
2 Subsidiaries
New Garden City Homes Brand
Large Community Investment Focus

5. Background to Involvement
Consultation began in 2012
30 residents shaping new structure
“Best of both worlds” approach
Tenant designed structure
1st service to be “Group Wide”

6. Strategy Journey Began 1st April 2016 at Trafford Hall
Over 100 tenants directly involved
Good practice research
Staff and tenant steering groups
New structure designed
New involvement introduced
Launched at Tenant Conference
Modern approach being designed and implemented right now
Play Video

7. Tenant Committee 14 Tenant Members Officers attend by invite only
Part of the governance structure and directly linked to Board
Approves all Policy and Strategy before Board
Triggers scrutiny
Performance manages the front line
Oversees Involvement

8. Service Review Group 14 Tenant Members Carrying vacancies.
At least 2 reviews per year
“Review Auditor“ Sub Group
Improving links with inspectors
TC approve recommendations, not Board!

9. Scrutiny – Over to you!
Design a process / framework for carrying out scrutiny in your own organisation.

11. Scrutiny Accreditation
Gold award received from the “Tenant Advisor”
In-depth desktop assessment
Reality checks
Recommendations recieved

12. Investing in Involvement
Pilot scheme of 15+ landlords
Investment not a cost
Themed in line with the Involvement Strategy
Working document produced annually

13. Hints and Tips 1 team – tenants and officers Plan tenant involvement
Training is absolutely key
Listen to tenants
Make the case for involvement