1. Academic Quality Improvement Program

2. Accrediting body of the Higher Learning Commission (HLC) of the North Central Association of Colleges and Schools (NCA) Blends quality improvement with college accreditation

3. Confirms our academic integrity Provides peer review Assures institutional viability Improves student learning Enhances operations Encourages introspection Increases transferability Ensures federal funding

4. 1. Helping Students Learn 2. Accomplishing Other Distinctive Objectives 3. Understanding Students and Other Stakeholders Needs 4. Valuing People 5. Leading and Communicating 6. Supporting Organizational Operations 7. Measuring Effectiveness 8. Planning Continuous Improvement 9. Building Collaborative Relationships

5. Identify the Problem + Fix It = Process Improvement

6. Meeting Management Planning, Consensus Building, and Decision Making Problem Solving Tools Steps for Facilitating Improvement

7. No Impromptu Conversation Proposal Form needed Kristi Trader, Quality Manager 517-796-8652 traderkristim@jccmi.edu More information at: www.jccmi.edu/aqip