1. CHANGE MANAGEMENT Dr. Fatma Mostafa Baddar
Nursing Administration Dept.
Faculty of Nursing
Alexandria University
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2. CHANGE MANAGEMENT Definition of change Structure of change
What things can be changed and who must change
Change process
Principles of change
Why people resist change
Different techniques for dealing with change resistance
How to deal with unplanned change 1

3. Is a phenomenon that occurs continuously in all living systems,
CHANGE MANAGEMENT
Definition of change
Is a phenomenon that occurs continuously in all living systems,
it means alteration in the status quo. 2

4. bring about improvement
CHANGE MANAGEMENT
Structure of change
Unplanned change
Planned change
Designed effort to
bring about improvement
in a system
Depends on Chance 3

5. what things could be changed
CHANGE MANAGEMENT
what things could be changed
and Who must change
The change target
The change agent
The person’s
knowledge
The person’s
skills
The person’s
attitude
An external
change agent
An internal
Change agent 4

6. CHANGE MANAGEMENT
Change process 5

7. CHANGE MANAGEMENT
Principles of change
Dissatisfaction with existing situation
Change must be useful
Change must be planned
Change must be supported from top management
Change must be communicated
Affected persons must be involved in goal setting
Benefits of change must be stressed
Change must be gradually 6

8. CHANGE MANAGEMENT
Principles of change
Change in accord with the value and deal of organizational members
Timing of change is important
Resistance to change must be anticipated
Participants’ security and authority are not too threatened
Plan of change is kept open for revision
Plan is adopted by consensus 7

9. CHANGE MANAGEMENT
Why people resist change? 8

10. CHANGE MANAGEMENT
Different techniques for dealing with change
Participation
Education
Gradual introduction
Supportive behavior
Incentive
External agent
Coercion
Manipulation 9

11. CHANGE MANAGEMENT
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