1. Chapter 11 Business and Technology
Objective 2.04

2. Technology Applications
E-Commerce (electronic)
Conducting business using the Internet or other technology
Most common activities of E-Commerce
Promoting product information
Promoting a company
Selling online
Conducting market research
Making payments
Obtaining parts and supplies
Tracking shipments

3. Technology Applications
Expert Systems
Specialized computer programs that help solve technical problems
Medical services
Legal matters
Financial planning
Example: Touch Screen Entry of Patient Information
Artificial Intelligence (AI)
software that enables computers to reason, learn and make decisions
Example: WebMD, Bank Sites

4. Technology Applications
An ordered system of processing and reporting information in an organization
Preparing reports that will assist managers in making decisions
Management Information Systems (MIS)
Mechanical devices programmed to do routine tasks
Assembly line work
Robotics

5. Technology Concerns Privacy Computer Crimes Employment Trends
Keeping employee and/or customer information private
Limit access to personal information
Secure Websites Common Craft.flv
Employment Trends
Shift in duties and skills needed in the workplace.
Retrain displaced workers.
Computer literacy is vital.
It is the ability to enter, store, process, and retrieve information.
Computer Crimes
White-collar crimes - theft of vital information by employees
Piracy - stealing or illegally copying software packages or information
Computer virus - program code hidden in a system that can later do damage to software or stored data
Computer Viruses and Threats Common Craft.flv

6. What is my liability? $50 before notification to creditors
$0 after notification
Credit cards are now encrypted with unique personal identifiers
Must give multiple identifiers in order to obtain information
Name
Birthdate
SSN (commonly last 4 digits)
Zip Code
Mother’s maiden name
Using credit cards online or over the phone
Must have exact card number
Must have expiration date
Must have security code (on back of card)
Credit card companies will notify cardholder of any suspicious activity