1. Wireless e-government
Realising value to investors, users, and employees

2. Why bother – is this relevant
You will soon have to consider infrastructure, security issues and other generic questions of relevance to a broad range of institutions (premise: some institutions are about to “take-off”)
Huge implications for the ways of working for many employees in the public sector – i.e. implications for public administration policies!
Great potentials to investor, “users” and employees
Focus of this presentation: On the two last points
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3. Part I
- Overall vision

4. The future is already here
New devices everyday – slimmer, cheaper, better
“Always on”, GPRS (2½G), UMTS (3G)
Technological posibilities are improving every day!
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5. Public administration implications – change of paradigm
Work is not a place, it’s a “state of being”
Not only existing field workers in focus. Existing office work can be moved to the very front-end of the public service provision
New professions will get to have the computer as a tool – not everybody is used to today. Implications:
Better information sharing by including more employees in the electronic communication
Field worker skills have to be addressed
Policies for private use of internet-access etc.
Management issues when face-to-face contact is reduced
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6. Generic requirements and tasks that wireless enables to handle smarter
Across a variety of professions wireless enables employees to handle a number of generic tasks smarter: controlling, dynamic planning, logistics, reporting and documenting
Indeed, the generic aspects are striking: employees typically need
and internet connectivity
Access to mission-critical backend applications.
Access to status reporting
Personalised or profession-related workflow management
Precondition: Governments need to extend their infrastructures so that wireless devices can interact with existing backend, mission-critical systems.
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7. Mobile workforces (examples)
Police
Inspectors
Maintenance employees
Home helpers and home nurses
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8. Reaping the fruits Danish strategy for “mobile e-Government”:
Problem: There are generic problems (e.g. GPRS) that needs to be addressed centrally to create favourable conditions for the individual institutions that want to implement wireless technologies (part II)
Solution to find an “icebreaker”: Home care attractive icebreaker because (part III)
modern “mission critical” back-end systems has been put in place in recent years
has the largest group of mobile employees
part of a larger vision on elder care
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9. - Technological and organisational barriers need to be removed !
Part II
- Technological and organisational barriers need to be removed !

10. Barriers need to be faced
Security issues
National strategy and policies on the proper technical security standards
System integration
Domain models or Message brokers in use
The same language in communication
XML as a common standard
Back office integration and consistent workflow processes
e-Government Task Force project on integrating workflows between hospitals and municipalities
Knowledge-sharing flows around the individual citizen
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11. Part III
- The specific project

12. The wireless homecare project
Partners across the public sector
E-Government Task Force
Ministry of Social affairs
Ministry of Science, Technology and Innovation
The association of Local Governments
Involvement of 5 municipalities and a limited number of private home care providers to take part in development of concept and to act as pilots
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13. Home care: Facts on the sector
Annual turnover approx. 30 billions kr./year (or 4 billions euro/year), visits a day, employees
Primary responsibility lie with municipalities, however, the health sector, including medicine, is the responsibility of the counties. A lot of “common clients”.
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14. Home care: Technological background
Technological platform until 5 years ago: Paper and pencil
But in more than half of the Danish municipalities a modern back-end system controlling the public home care provision has been put in place within the last 3-4 years
These systems (called EOJ) are the “mission-critical” systems of the home helper and home nurses.
Each citizen has its own electronic record on medicine, personal care needs, family contact persons, visits and times allocated for these, updated information the elderly person being home or – for some reason – not home and so on…
Different modules of the system controlling day planning, routes, food, documentation, logistics etc. All these elements related to the individual recipient of home care
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15. Objectives and deliverables of the home care wireless project
Develop a “concept” (applications, integrations etc.) and extend the infrastructure to give home helpers and home nurses online (GPRS) access to mission critical back-end systems (EOJ). Pilots to ensure proof of concept
Deliverables apart from concept:
Dismantling of ”generic barriers” (”Icebreaker”)
Source of experience and inspiration to other municipalities and government authorities working in other areas
Act as catalyst to further XML-based integrations in the public sector, stating with elder care and health care
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16. Illustrative screen dumps
- From the municipalities of Vejle and Høje Taastrup

17. Høje Tåstrup - mobilpleje
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18. Danish Presidency of the Counsil of the European Union
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19. Danish Presidency of the Counsil of the European Union
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20. How is the project undertaken
One year project plan:
Identifying functionalities
Developing technical concept
Pilot
Involvement of 5-8 municipalities and private home care providers
Involvement of EOJ-manufacturers
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21. Expected benefits
To the recipients of elder care (“users”): More quality time with home helpers and home nurses; Better and quicker answers to questions; better control of medicine; enables “free of choice” etc.
To the employees: Empowerment; Better image of job; Increased job satisfaction.
To the investor: Time savings due the less time spent “on the road”; avoiding back-office processes; better control of medicine; better planning of resources;
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22. Conclusions You will come to consider the infrastructure
Implications for public administration
Great potentials to
Recipients (users)
Employees
Government
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