1. September 19, 2017 Hub ballroom
Student Experience Redesign (SER)
Advisory Board Meeting
Team Members
Working Group: 24/7 Student Support
Matt Boyce
Birgit Debeerst
Teresa Gibbons
Tatiana Link
Sara Montiel
Lisa Nolder
Lori Scher
Joy Taylor
September 19, 2017
Hub ballroom

2. Our Big Idea: Mason Student Services Center
Ensure that the student has 1 entry point but that any one GMU office has a quick, simple, and reliable way to connect to each other.
The
Network
Student Accounts
University Life
Provide front line support for students in a number of key functions
Transactional in nature
Admissions
ITS
Registrar
Financial Aid
*The network members listed are examples and are not meant to be inclusive of all possible network members

3. CRM Implications: Student Portal
housing application opens on April 3rd.
You have 2 overdue library items.
You have 4 Parking Services tickets. Click here to pay.
You are eligible to enroll in classes for Fall Click here to register.
Welcome Joy Taylor…
As a criminology major, we wanted you to know that the Office of Career Services is offering informational interviews with members of the FBI.
To RSVP check the box below:
You might be interested…
Tues., September 19, 2017
Sign Off
I will attend.
I cannot attend but would like more information.
Upcoming Events…
My Stuff…
My Support Team
LMS
First Year Success Coach
SBA Faculty Advisor
Athletics
Mason Money
Click on the name to launch and .

4. Quick Win: Best Practices for Implementing Chat Tool
Inter-Departmental communication tool
Developing an Office Schedule
Communicating Operational Hours
Strategies for Minimizing Response Times
Pre-Scripted Messages
Collecting Information
Communicating Clear Expectations
Setting Response Times
Types of Transactions
Workflows
Handing Off
Follow Up
Assessing Success
FERPA & Security Compliance