1. © Maybo Ltd 2006 0 Violence Risk Reduction IOSH 2013 Bill Fox, Maybo

2. © Maybo Ltd 2006 1 Agenda Work related violence A brief history Key learning The elements of a successful strategy Securing better workplace outcomes Cost effective approaches to training

3. © Maybo Ltd 2006 2 Work related violence A brief history… Life according to Brian A brief history… Life according to Brian

4. © Maybo Ltd 2006 3 Work related violence: Brief History 1990s We have a problem Houston! 1990s We have a problem Houston!

5. © Maybo Ltd 2006 4 Work related violence: Brief History 2000 - 2005 National Occupational Standards Zero Tolerance Regulatory CM training for NHS & Security Qualifications 2000 - 2005 National Occupational Standards Zero Tolerance Regulatory CM training for NHS & Security Qualifications

6. © Maybo Ltd 2006 5 Work related violence: Brief History 2005 – 2012 Organisational multi element strategy Public Health Model Violence Reduction Degree! Technology solutions Case Law 2005 – 2012 Organisational multi element strategy Public Health Model Violence Reduction Degree! Technology solutions Case Law

7. © Maybo Ltd 2006 6 What did the Romans do for us? Key

8. © Maybo Ltd 2006 7 Remember Zero Tolerance

9. © Maybo Ltd 2006 8 Key Learning It isnt that easy…. Work related violence is a complex risk area influenced by many factors - not all within our control! It isnt that easy…. Work related violence is a complex risk area influenced by many factors - not all within our control!

10. © Maybo Ltd 2006 9 Key Learning Policy Risk Assessment Technology / PPE Training….

11. © Maybo Ltd 2006 10 Training Training is one of the first control measures organisations are expected to put in place to address risks It will improve matters if done well but can be costly and deliver little tangible change Organisations therefore need to be clear about its purpose and their desired outcomes

12. © Maybo Ltd 2006 11 The desired outcome Quality Training? Current State

13. © Maybo Ltd 2006 12 Safer Environment? = Fewer incidents & assaults = Less Restraints etc. Training etc. The desired outcome Current State

14. © Maybo Ltd 2006 13 The Real Challenge To help deliver: Fewer and less severe incidents More confident and capable staff A safe and positive experience for customers/service users Reduced risk for the organisation

15. © Maybo Ltd 2006 14 Positive Outcomes Require an organisational commitment where training forms part of a Multi-element strategy

16. © Maybo Ltd 2006 15 Tertiary Secondary Primary PRO-ACTIVE REACTIVE A Strategy Operating at 3 levels

17. © Maybo Ltd 2006 16 An Effective Training Model = For training to deliver operational outcomes it must address proactive and reactive strategies and be: Fit for Purpose Delivered well Transferred to the workplace Maintained and supported

18. © Maybo Ltd 2006 17 8 Core Elements of Strategy 8 Core Elements of Strategy Current State Safer Workplace Leadership Service & Engagement Staffing & Supervision Environment Learning Culture Data Analysis Training Working Practices Delivered as part of a wider strategy

19. © Maybo Ltd 2006 18 Current State Safer Workplace Needs Review & Design Delivery Transfer Maintenance Training Maybo Effective Training Partnership Model

20. © Maybo Ltd 2006 19 Current State Safer Workplace Leadership Service & Engagement Staffing Environment Culture Data Analysis Needs Review & Design Delivery Transfer Maintenance Working Practices Training Interdependent Elements

21. © Maybo Ltd 2006 20 Current State Safer Workplace? 1. Needs Review & Design 2. Delivery 3. Transfer 4. Maintenance Output 1: Fit for Purpose Training Output 2: High Quality Delivery Output 3: Workplace Integration Output 4: Sustained Change & Results Kirkpatrick L1 & L2 L3 & L4 Output Focussed & Evaluated

22. © Maybo Ltd 2006 21 Cost Effective Training Approaches Blended Learning Risk Based – Prioritised – Relevant = Fit for Purpose!

23. © Maybo Ltd 2006 22 Our Purpose Maybo helps organisations create safe, positive environments for service users and staff through effective training & partnership

24. © Maybo Ltd 2006 23 If we can help…. Bill Fox bill@maybo.com www.maybo.com 01580 881346

25. © Maybo Ltd 2006 24 Notes/appendices

26. © Maybo Ltd 2006 25 Maybos 8 Steps to Positive Outcomes