1. Enterprise Architecture for Change Management Enabling Collaborative Design
May 2017
Louise A Harris, CMC

3. Reasons Strategic Initiatives Fail
(23%) Misinterpret the market opportunity
(20%) Launch initiatives that don’t align with core competencies
Misalignment
(19%) Key stakeholders don’t understand the strategy and don’t commit or follow-through
Forbes Insights Strategic Initiatives Study 2010
© Louise A Harris All rights reserved

4. Reasons Strategic Initiatives Fail
Change Leaders do not understand the Stakeholders
Reasons Strategic Initiatives Fail
(23%) Misinterpret the market opportunity
Change Leaders do not understand the internal Change Impacts
(20%) Launch initiatives that don’t align with core competencies
(19%) Key stakeholders don’t understand the strategy and don’t commit or follow-through
Stakeholders do not understand or believe in the Change
Forbes Insights Strategic Initiatives Study 2010
© Louise A Harris All rights reserved

6. Remedy to Lack of Understanding
Participatory Discovery
Insufficient
Communication
Collaborative Design
Jointly-owned Preparation
© Louise A Harris All rights reserved

7. Causes of Insufficient Communication
Complex concepts and relationships
Cognitive Load
Cumbersome communication modes
Lack of time - Stakeholders are too busy
© Louise A Harris All rights reserved

8. What is the purpose of Enterprise Architecture?
To describe the elements of an enterprise and how they fit together and inter-relate
Traceability
Using different VISUAL views to depict different dimensions of relations reduces cognitive load

9. to accomplish a purpose
What is an Enterprise?
a systematic purposeful activity
a unit of economic organization or activity 
Merriam-Webster Dictionary
A group of people
working collectively
to accomplish a purpose

10. What makes up an Enterprise
A group of people
People
working collectively
Process
Resources
Guides & Constraints
to accomplish a purpose
Goals

11. What makes up the scope of Enterprise Change?

12. People View Change Adoption Risk
Key stakeholders don’t understand the strategy and don’t commit or follow-through

14. People and Change Adoption Risk Views
People and Change Value
People and Change Impacts
People and New Behaviour
People and Change Risks

15. Expense Reimbursement Value Proposition

16. Expense Reimbursement Change Impact
Reduce Payment Delay, Administration Effort, and Cost
Replace current paper based expense reimbursement with fully online expense reimbursement system including approval workflow and automated business rules to
improve efficiency, effectiveness and user experience
Reinforce critical behaviours
improve efficiency and user experience.
Implement decision support tools
optimize management of employee incurred expenses.
Expense Reimbursement Change Impact
Change Inventory – Zachmann Row 1

17. Personal Value and Risk
Expense Reimbursement

18. Expense Reimbursement Change Adoption Risk

20. Business Model Canvas - Community Health Ideal State
(IM/IT)
©2016 Louise A Harris All Rights Reserved

21. What about Behavioural Change?
Line of Sight
What about Behavioural Change?
Traceability
Critical Behaviours
Research Project

22. What is the most critical aspect of collaborative design?
Cohesive & Succinct
Communication
What is the most critical aspect of collaborative design?
enabled by
Enterprise Architecture

23. Thank You
LouiseAHarris.com
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