1. www.teldio.com sales@teldio.com 855.743.1333
ACS Webinar

2. About Teldio
Teldio™ is a premier two-way radio applications developer founded in early Our primary focus lies around voice & data application development for Motorola Solutions’ digital MOTOTRBO™ radio networks.
The software we create increases worker productivity and helps ensure greater employee safety & security.

3. Teldio Applications
Two-Way Radio Telephony
Centralized Lone Worker
Alarm Management & Notification
Gateway
Radio-to-Radio Recording
TruDispatch Console
Man Down Notifier
GPS Tracking & Fleet Management
Indoor & Outdoor Positioning
Work Ticketing System
Enhance the value of MOTOTRBO™ digital two-way radios

4. ACS
Alarm Management & Notification

5. Education
Healthcare
Utilities
Manufacturing
Data Centers

6. ACS Alarm Control System
ACS is an automated, intelligent alarm management and notification system which can dispatch messages to the right users, at the right time instantly without the need for user intervention (dispatcher).

7. ACS Interface Flexibility
ALARM INPUTS
ALARM OUTPUTS
MOTOTRBO Radios
GSM SMS
Android Smartphone App
Notification
Relay Module
Audio Alarms (phone/radio)
Windows Pop-Up Alarm Client
Alarm Display
Spectralink DECT/WiFi
Fire Alarms
Panic Alarms
Smartphone App
BMS Alarms
CCTV Alarms
Intruder Alerts
Technical Alarms
MOTOTRBO Radio

8. ACS Inputs

9. ACS Alarm Inputs Listener Integration Method Connection Type Protocol
Listener
Local SMTP s
The Listener is capable of receiving any alarms that are sent via the local area network as an SMTP .
In order for the Listener to receive information, the SMTP settings of the Alarm Source’s server must be edited to match the IP address of the ACS Server. The ACS server should reside on the same network as the Alarm System.
Local Area Network
SMTP
Serial ASCII Listener
The Serial ASCII Listener is capable of receiving any alarms that are sent out as an ASCII message over a Serial Port. The Serial ASCII Listener can receive data either via a direct connection over a Serial cable or over the network with a Teldio approved Serial to Ethernet convertor.
Serial Cable or Serial to USB Cable or Serial to Ethernet convertor
RS-232
RS-422
RS-485
TAP Listener
The TAP Listener can receive any alarms that are sent via the TAP protocol, with or without a login requirement. The Listener can send an acknowledgement back to the alarm source to receive the alarm message information.
TAP

10. ACS Alarm Inputs Listener Integration Method Connection Type Protocol
SMS Listener
The SMS Text Listener can receive any Alarms that are sent over the Cellular Network to the ACS Server as a SMS Text message. Any messages that are sent as a SMS text messages must have a preceding keyword (Ex: #MSG#)
The messages can be used to generate general alarms or panic alarms for the radios.
The SMS Listener uses a GSM Gateway which supports GSM SIM Cards (AT&T, T-Mobile, Rogers).
GSM Gateway connected to Server with GSM SIM card.
SMS Messages
DMR Text Listener
The DMR Text Listener can receive any Text Messages that are sent over a DMR Radio Network to the ACS Server. Any messages that are sent as a text messages must have a preceding keyword (Ex: #MSG#).
The messages can also be used to generate general alarms or panic alarms for the radios.
MOTOTRBO Radio connected to ACS Server via USB or Network Connection to a MOTOTRBO Repeater.
DMR Radio Network

11. ACS Alarm Inputs Listener Integration Method Connection Type Protocol
MOXA I/O Listener
The MOXA listener can convert signals received from contact closures in to Alarms. Teldio provides a MOXA device which supports 12 Digital Inputs and sends alarms information to the ACS server over the Network.
The MOXA device must reside on the same network as the ACS Server
Local Area Network
Contact Closures (Dry and Wet contacts)
SNMP Listener
The SNMP Listener is capable of receiving any SNMP based alarms that are sent to the IP address of the Teldio computer
In order for the SNMP Listener to receive information, the appropriate MIB files must be loaded on to the SNMP Listener. The ACS server must reside on the same network as the Alarm System.
SNMP
OPC Listener
The OPC Listener is capable of receiving any PLC/OPC based alarms that are sent to the IP address of the Teldio computer via OPC software. The OPC Listener is typically installed on the OPC Alarm Server.
The ACS server must reside on the same network as the Alarm System.
OPC/PLC

12. ACS Alarm Inputs Listener Integration Method Connection Type Protocol
Phone Alarm Listener
The Phone Alarm Listener allows users to raise an alarm by dialing a phone number. The alarm can be generated immediately when a phone number is dialed, or the system can be set up to give the user options (ex: press 1 for fire, press 2 for break-in). The system can also be set up to emulate paging someone where you enter in information such as call back numbers and send the dialed number to radios as a text message.
To integrate via the Phone Alarm Listener, the ACS needs a connection to the customers IP PBX via SIP Trunks or the Analog PBX/POTS line via a gateway
Local Area Network (for SIP Trunks)
Phone Line Connection to Gateway (for Analog Phone systems)
SIP
Smartphone Listener
The Smartphone Listener is capable of receiving any Alarms that are sent over an Internet connection (Wifi or Data Network) via Smartphone running the ACS Smartphone App.
Internet Connection (via Wifi or Data Network)
Wireless
Command Line Listener
The Command Line listener is capable of receiving HTTP Web Service messages in order to raise ACS alarms. The Listener also contains a client which is able to receive and trigger alarm information from the command line.
Local Area Network
HTTP Messages, Command Line Inputs.

13. ACS Outputs

14. ACS Alarm Outputs

15. Radio Text Message Ideal for notification alarms.
Alarms can be sent to all radios, select radio groups or individual radios depending on the type of alarm.
Fire Alarm in
Building 14.
Evacuate via
Stairwell B
Fire Alarm in
Building 14.
Evacuate via
Fire Alarm in

16. Radio Smart Ticket
Ideal for alarms that require acknowledgement or escalation.
Works on the Motorola Option Board.
Alarms can be sent to all radios, select radio groups or individual radios depending on the type of alarm.
When a user accepts an alarm, other users are notified and the alarm is removed from their radio.
Motorola Job Tickets are also supported.
Security Breach in Sector 12
Security Breach in Sector 12
Security Breach in Sector 12

17. Radio Smart Ticket
Ideal for alarms that require acknowledgement or escalation.
Works on the Motorola Option Board.
Alarms can be sent to all radios, select radio groups or individual radios depending on the type of alarm.
When a user accepts an alarm, other users are notified and the alarm is removed from their radio.
Motorola Job Tickets are also supported.
1. Accept
2. Decline
3. Close
Options
Security Breach in Sector 12
Security Breach in Sector 12
Security Breach in Sector 12

18. Radio Smart Ticket
Ideal for alarms that require acknowledgement or escalation.
Works on the Motorola Option Board.
Alarms can be sent to all radios, select radio groups or individual radios depending on the type of alarm.
When a user accepts an alarm, other users are notified and the alarm is removed from their radio.
Motorola Job Tickets are also supported.
1. New (0)
2. Accepted (1)
Settings
Options
1. Accept
2. Decline
3. Close
Options
Security Breach in Sector 12
Accepted by another
Accepted by another

19. Radio Smart Ticket
Ideal for alarms that require acknowledgement or escalation.
Works on the Motorola Option Board.
Alarms can be sent to all radios, select radio groups or individual radios depending on the type of alarm.
When a user accepts an alarm, other users are notified and the alarm is removed from their radio.
Motorola Job Tickets are also supported.
1. New (0)
2. Accepted (0)
Settings
Options
1. Accept
2. Decline
3. Close
Options
1. New (0)
2. Accepted (1)
Settings
Options
Accepted by another
Security Breach in Sector 12
Security Breach in Sector 12
1. New (0)
2. Accepted (0)
Settings
Options
Accepted by another
Security Breach in Sector 12

20. Smart Phones Uses the ACS Smartphone app (iOS & Android).
Alarms can be sent to any smartphone configured in ACS and connected to the Internet via Wifi or Cellular data.
The main ACS server must to be on a Public IP to allow connection from anywhere via Wifi or Cellular data.
When a user accepts an alarm, other users are notified and the alarm is removed from their cell phone.
Security Breach in Sector 12
Security Breach in Sector 12

21. Smart Phones Uses the ACS Smartphone app (iOS & Android).
Alarms can be sent to any smartphone configured in ACS and connected to the Internet via Wifi or Cellular data.
The main ACS server must to be on a Public IP to allow connection from anywhere via Wifi or Cellular data.
When a user accepts an alarm, other users are notified and the alarm is removed from their cell phone.
Security Breach in Sector 12
Kail Carruthers
Alarm was accepted by Kail Carruthers

22. and SMS
Alarms can be sent via SMS text to pre-configured ACS users.
Requires GSM Gateway and a SIM card with texting plan.
s can be sent to individuals or group s.
Tuesday, October 9, 2018
ACS Alarm Message
Fire Alarm in Building 14. Evacuate via Stairwell B
ACS Alarm
Fire Alarm in Building 14. Evacuate via Stairwell B immediately.
Fire Alarm in Building 14. Evacuate via Stairwell B immediately.
From:
ACS Alarm Message
Today at 11:34 AM
To:
ACS Alarm

23. Fire Alarm in Building 14. Evacuate via Stairwell B immediately.
Windows Pop up Client
Alarms sent over the network.
Auto running app that runs in the background.
Only supported on Windows computers.
FIRE ALARM
Fire Alarm in Building 14. Evacuate via Stairwell B immediately.

24. Radio Audio Alert
Sends pre-recorded audio alerts over Radio Talkgroups.
Works on both display and non-display radios.
Audio Alerts can be sent to different groups depending on the type of alarm.
Fire Alarm in Building 14
Fire Alarm in Building 14
Fire Alarm in Building 14

25. Phone Audio Alerts Sends pre-recorded audio alerts.
Requires connection to IP PBX via SIP Trunking or Analog PBX/lines via Analog to SIP gateway.
Alarms can be sent to multiple phones at once (depending on phone system capacity).
Fire Alarm in Building 14
Fire Alarm in Building 14
Fire Alarm in Building 14

26. Panic alarm raised by Jeff Smith. Press #98 to acknowledge.
Phone Audio Alerts
Certain alarms can be set up to call a list of phone numbers.
Requires phone user to enter in a preset acknowledgement code to prevent alarm from going to next user.
Panic alarm raised by Jeff Smith. Press #98 to acknowledge.
911

27. Panic alarm raised by Jeff Smith. Press #98 to acknowledge.
Phone Audio Alerts
Certain alarms can be set up to call a list of phone numbers.
Requires phone user to enter in a preset accept code to prevent alarm from going to next user.
Panic alarm raised by Jeff Smith. Press #98 to acknowledge.
911

28. Phone Audio Alerts
Certain alarms can be set up to call a list of phone numbers.
Requires phone user to enter in a preset accept code to prevent alarm from going to next user.
Pressed #98
911

29. Phone Audio Alerts
Certain alarms can be set up to call a list of phone numbers.
Requires phone user to enter in a preset accept code to prevent alarm from going to next user.
Pressed #98
911

30. Relays
Can activate any relay operated device (strobe light, PA system, alarm system etc.) when an alarm occurs.
ACS can be set up to deactivate the relay when that alarm is accepted/closed.
I/O Box

31. Relays
Can activate any relay operated device (strobe light, PA system, alarm system etc.) when an alarm occurs.
ACS can be set up to deactivate the relay when that alarm is accepted/closed.
I/O Box

32. Alarm Escalation Level 1 Level 2 Level 3
ACS supports escalation of alarms when they are declined or go unanswered for a preset amount of time.
The escalation interval is customizable.
Escalation is supported for alarms that go to Radios as Smart Tickets or Job Tickets, Cell phones that receive alarm via ACS app or SMS.  
Level 1
Level 2
Level 3

33. Alarm Escalation
Level 1
Level 2
911
Level 3

34. 00:00 Alarm Escalation Level 1 High temperature alarm in Server
room 502
High temperature
alarm in Server
room 502
Level 1
High temperature
alarm in Server
room 502

35. 05:00 Alarm Escalation Level 1 High temperature alarm in Server
room 502
High temperature
alarm in Server
room 502
Level 1
High temperature
alarm in Server
room 502

36. 00:00 Alarm Escalation Level 2
High temperature alarm in Server room 502
High temperature alarm in Server room 502
Level 2

37. 02:30 Alarm Escalation Level 2
High temperature alarm in Server room 502
High temperature alarm in Server room 502
Level 2

38. 03:15 Alarm Escalation Level 2
High temperature alarm in Server room 502
High temperature alarm in Server room 502
Level 2

39. 03:15 Alarm Escalation Level 2
High temperature alarm in Server room 502
Level 2
High temperature alarm in Server room 502
Kail Carruthers
Accepted by another
Alarm was accepted by Kail Carruthers

40. Alarm Escalation
Level 3
911

41. Alarm Display Tool
All alarms can be seen on an Alarm Display screen that is accessible on any networked computer at customer site.
Only active alarms are shown.
Screen updates automatically as status changes.

42. Alarm Display Tool
All alarms can be seen on an Alarm Display screen that is accessible on any networked computer at customer site.
Only active alarms are shown.
Screen updates automatically as status changes.

43. ACS Reporting

44. Teldio Apps that work with ACS

45. Questions?

46. Contact Us For More Information
For assistance with pricing, purchasing, and additional product information, please contact us via x3
teldio.com