1. Business and Technology
C H A P T E R 11
Business and Technology
11.1 Computer Systems
11.2 Business Applications of Technology
11.3 Other Technology Issues

2. 11.1 Computer Systems Learning Outcomes
CHAPTER 11
11.1 Computer Systems
12/26/2018
Learning Outcomes
Identify the main elements of a computer system.
Describe input devices and processing activities.
Explain computer storage media and output types.

3. KEY TERMS computer system hardware software computer network
central processing unit (CPU)
program
computer language
operating system software
application software

4. COMPUTERS IN SOCIETY Elements of a computer system Computer Networks
Input device
Processing unit
Memory and storage
Output device
Computer Networks
Internet
Intranet

5. Checkpoint  List the four main elements of a computer system.
Input device(s)
Processing unit
Memory and storage
Output device(s)

6. INPUT AND PROCESSING Input: Getting started
Processing: Making things happen
Word processing
Desktop publishing
Database software
Spreadsheet
Presentation software

7. Checkpoint  What are common input devices?
Keyboard, mouse, game controller, joystick, touch-sensitive screen, scanner, voice-activated system, microphone, and camera

8. MEMORY AND OUTPUT Memory and storage: Saving for later
Internal storage
External storage
Output: Obtaining results
Text
Graphic
Audio
Video

9. Checkpoint  How do internal and external memory differ?
Internal memory is inside the computer and holds a fixed amount of data.
External memory is not stored within the computer and it is highly portable.

10. 11.2 Business Applications of Technology
Learning Outcomes
Describe the components of a management information system (MIS).
Identify computer applications in service industries.
Discuss e-commerce activities.

11. KEY TERMS management information system (MIS)
computer-assisted instruction (CAI)
e-commerce

12. MANAGEMENT INFORMATION SYSTEMS
A management information system (MIS) is a coordinated system of processing and reporting information in an organization.
Managers need information to make business decisions.
Computer systems and software are essential parts of MIS.

13. COMPONENTS OF AN MIS Categories of information Financial information
Production and inventory information
Marketing and sales information
Human resources information

14. COMPONENTS OF MIS Gathering data Analyzing data Storing data
Reporting data

15. DATA SOURCES
External data sources
Internal data sources

16. THE MIS IN ACTION
1. Identify the information needs of the organization.
2. Obtain facts, figures, and other data.
3. Process, analyze, and organize data in a useful manner.
4. Distribute information reports to those who make decisions.
5. Update data files as needed.

17. Checkpoint 
What are the four components of a management information system?
The four components are gathering data, analyzing data, storing data, and reporting results.

18. TECHNOLOGY IN SERVICE INDUSTRIES
Public service
Education
Health care
Financial services

19. Checkpoint  What service industries make extensive use of computers?
Public service organizations such as government, military, and police agencies
Educational institutions such as local school districts, community colleges, and universities

20. Checkpoint 
What service industries make extensive use of computers? (continued)
Healthcare facilities such as hospitals and doctors’ offices
Financial services industries such as banks and insurance companies.

21. E-COMMERCE
E-commerce refers to conducting business transactions using the Internet or other technology.
Providing product information
Promoting a company
Selling online
Conducting market research
Making payments
Obtaining parts and supplies
Tracking shipments

22. TYPES OF E-COMMERCE Four types of e-commerce
Business-to-Consumer (B2C)
Business-to-Business (B2B)
Consumer-to-Business (C2B)
Consumer-to-Consumer (C2C)

23. E-COMMERCE MATRIX

24. GLOBAL E-COMMERCE
Importing and exporting
Video conferencing

25. Checkpoint  What do the notations B2C and B2B mean?
B2C refers to the Business-to-Consumer e-commerce model.
B2B means the Business-to-Business e-commerce model.

26. 11.3 Other Technology Issues
Learning Outcomes
Explain workplace uses of technology.
Identify home and personal applications of technology.
Discuss social concerns related to technology.

27. KEY TERMS robotics artificial intelligence (AI) expert system
computer-aided design (CAD)
telecommuting
piracy
computer virus

28. WORKPLACE TECHNOLOGY Robotics Expert systems
Artificial intelligence
Computer-aided design (CAD)
Telecommuting

29. Checkpoint  How is computer-aided design (CAD) used by businesses?
Businesses use CAD to experiment with many variations of different sizes, shapes, and materials before spending time and money on building prototypes or starting actual production.

30. HOME AND PERSONAL TECHNOLOGY
School and homework
Home robotics
Social networking

31. Checkpoint  What types of technology tools are available to students?
Students use computers or smartphones for conducting research, homework, and collaboration with peers.

32. SOCIAL CONCERNS OF TECHNOLOGY
Employment trends
Health concerns
Computer crime
Piracy
Computer virus
Privacy concerns
Identity theft

33. Checkpoint  How are software developers impacted by software piracy?
Software piracy robs the software creators of their legal profits.
It is very expensive to develop new software, often requiring teams of hundreds of workers for a single program.
Because of software piracy, companies have fewer dollars available to spend on creating new software.