1. Sharing the Wealth of Your Team’s Expertise
Knowledge Mapping:
SQL
Saturday Baton Rouge
Sharing the Wealth of Your Team’s Expertise

2. mechellerob.com Mechelle Roberthon @MRoberthon Talent Development
“Developing the people who are responsible for developing the business.”
(Briefly) What is talent development
Social media plug

3. Objectives What is knowledge management, and what is the purpose of it
How to create a knowledge map
How to sustain knowledge maps and knowledge management practices

4. But First…
Before you jump into building a KM strategy consider this

5. Begin the dialogue with:
How is information shared and accessed in your organization?
What current strategy exists in your organization for knowledge management? (Ex. How to’s, best practices, client notes, etc.)
What has it cost your organization to not have a knowledge management strategy in place?
How do you know that the information that is shared in your organization is accurate?
Who is responsible for sharing information across the organization?
Aren’t our job descriptions enough?
Quicker problem solving
Staying power
Improves product and service quality

6. 2 major types of knowledge: (Tacit/Explicit)
Objective 1
2 major types of knowledge: (Tacit/Explicit)
Knowledge repository

7. Knowledge repository Type of Knowledge Description
Declarative Knowledge
Product knowledge, references, resources, policies
Procedural Knowledge
How to’s, sequence of events
Casual Knowledge
They why behind our actions and conclusions (Best practices, information about competition and clients, etc.)
Contextual Knowledge
The circumstances/intentions under which the knowledge was developed and is to be applied (Ex. If this happens, then apply this./ Busy seasons, slow seasons, types of clients, etc.)

8. Objective 1 Continued
Business Context
Business Goals

9. Objective 2: KM Strategy
Who will be the project champion to lead this strategy overall?
Who will you solicit for data (Preferably line managers and employees who are involved with the data that is being shared)
Who else should be included?
What are the KM strategy goals? (To capture what everyone in the organization does in detail, capture just the top 5-10 critical duties that are impacting business goals, gather data in phases?)
What barriers might your organization encounter?
Objective 2: KM Strategy

10. Objective 3: Sustaining KM Practices in Your Org
Corporate culture 1
Attitude of management 2
Rewards and incentives 3

11. Questions? mechellerob.com Mechelle Roberthon @MRoberthon
Thank you for having me!