1. ATJ Year in Review: Strides in Building the 100% Access Continuum
Renee Danser
May 2018
Katherine ALteneder, Executive Director of SRLN, will review the emerging trends in access to civil justice innovations in the courts, legal aid and the bar, including highlights of the role of triage, technology and user centered co-design that are meaningfully contributing to building a continuum of services so that every person gets the legal help they need, when they need it and in a format they can use. Attendees will leave the session with ideas of projects and focus for their jurisdictions in the coming year.

2. What is 100%?
Every person gets the legal help they need, when they need it, in a format they can use (that’s our vision)
People face situations that may have legal solutions
Increasing autonomy in decision making through options counseling, not just legal advice
Screening for sepsis

3. Domains of people’s lives that have powerful legal solutions
Food
Housing
Jobs
Family
Health
Safety
Education
Financial Issues
Autonomy
Also in Alaska’s Justice Nodes Information, legal assistance ,

4. Two Years Ago: Framework of Services
Tier 1 – building transparency through one-way services
Tier 2 - responding to the consumer’s needs
Tier 3 - integrating services to build an ecosystem

5. Year in Review Strategic planning for 100% access Design thinking
JFA
Illinois and Washington
Data and Mapping
ATJ Commissions
Design thinking
Tech projects
All projects
Business process analysis
Simplification
User feedback
Cleveland Texting Project

6. Year in Review Communications Technology – are we closing the gap?
Voices Research
Florida Congressional Maps
JustFix’s Annual Impact Report
Legal Vulnerability Index
Technology – are we closing the gap?
Changes in society
Cyber security, privacy, data reuse and predictive analytics
Increasing efficiency & convenience (for whom?)
E-filing
ODR
Portals
CRMs - MyCourtCard
Impact on legal options – expanding or contracting?

7. Year in Review Court, Legal Aid and Bar Non-lawyer helpers in court
Blue Ridge Legal Services TIGs
Pro Bono and Low Bono Lawyers woven into court based help and hearings
MD legal aid lawyers contracting to provide self-help
Non-lawyer helpers in court
Navigators
Justice Corps
College students in Utah
Lawyers in non-profits
Librarians everywhere

8. Year in Review Lawyering is changing Unbundling – Unbundled Attorney
Law school ATJ efforts
Incubators
ATJ Tech Fellows - LSAC
ABA Innovation Center
Unbundling – Unbundled Attorney
Pro Bono innovation
In-house legal aid lawyer

9. Year in Review Evaluation: improving services and telling stories
Framing the question
Selecting a methodology
Move towards identifying a theory of change?
Philanthropy: beginning to see us as an important investment to fulfill their mission

10. Reaching a Tipping Point?
Self-help services are accepted widely
CCJ/COSCA Resolutions
It’s becoming about people, not just lawyers
Diversifying and building networks
Systems thinking
Moving beyond the courthouse
Strategic use of technology

11. Roles for Commissions How is a Commission a value add for
ATJ Community Leadership
Bar/Pro Bono
Legal Aid
Courts
Consider using handout of breakdown of activities to get people thinking and ask, what should we add to this list? What really matters? Some activities contribute to building immediate political capital but may have no real long term value.

12. How is success measured
Dollars invested / new funding partners
Relationships built / ATJ Network Strength
Projects Launched
Public Awareness
Consider short – medium – long term gains
#1 and #3 short term gains, but #2 and #4 lead to long term gains and growth of #1 and #2

13. Capacity and Politics Matrix:
Low capacity enhancement but high political value
High capacity enhancement and high political value
Low political value and low capacity enhancement
High capacity enhancement but low political value
X= capacity enhancement value
Chart your projects. Give and get examples.
Y = political value

14. Task for 2018
Recruit local marketing/ad/communications firm to help you pro bono to create a pitch presentation
Who is impacted by the civil justice system
What makes the civil justice system different from the criminal justice system? Example from Illinois
Why do civic leaders need to care about the civil justice system?
Where do civil justice consequences have the most negative impacts?
Why does the civil justice system matter?
How can you <the targeted audience> make a difference?
Consider using story maps for Amazon Headquarters as a model
who? Everyone – state, county, municipal, admin
NO right to counsel, BUT can lead to incarceration
When it is not working, it impairs their ability to meet their goals or mission, whether a business seeking a profit, a school trying to educate people, or a non-profit trying to enrich people’s lives
Can use mapping to find out where
Snags up economy – and erodes the rule of law, trust and confidence, as well as other economic and social impacts
It depends – segment and target message

15. Thank you!
Follow-up questions? Please contact:
Katherine Alteneder
Executive Director, SRLN
Renee Danser
Deputy Director, SRLN