1. Tickets! How do they Work?
BASIS.ed information technology

2. Application Support Team Systems Administration
End User Request
HappyFox
SharePoint
Request
Local Technology
Coordinator
Mesa
Goodyear
Chandler
Tucson
Oro valley
Escalated Issue to T2
T2 Support
Application Support Team
Escalated Issue to T3
T3 Support
Systems Administration
Academics
Data Management
External Vendors
Escalated to Development
T4 Support
BMD Development
Internal Development

3. Ticket Creation
An employee submits a ticket via the available options below.
HappyFox
SharePoint
Click on the to ticket directory to find the that is associated for your school

4. Ticket Process (tier 1 support)
Once the ticket is created, it will be automatically assigned to the local Technology Coordinator.
Peoria
Mesa
Goodyear
Chandler
Tucson
Oro valley
Shenzhen
Silicon Valley
Mclean

5. Ticket Escalation (tier 2 support)
If the Technology Coordinator is stuck they escalate the ticket to our Central office to resolution.
Application Support Team

6. Ticket Resolution (tier 3 support)
Escalated tickets that cannot be immediately resolved are routed to the appropriate queue based on the issue.
Issues will be routed to development if necessary
Systems Administrators
Academics
Data Management
External Vendors
SharePoint
BMD Development
Internal Development